Phone: (402) 555-1212
Fax: (402) 555-2121
DATE OF REQUEST
SERVICE REQUESTED FOR DEPARTMENT(S)
9/25/2001
ABC Rental Company, Inc.
SUBMITTED BY (key user contact) EXECUTIVE SPONSOR (funding authority)
Name Harold Smith
Name John Wright
Title Special Assistant
Title President and Chief Executive Officer
Office
Phone
Phone
TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify _______________________________________________________________________
BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary)
Problems:
Perusahaan Rental ABC tidak memiliki dukungan sistem komputer yang otomatis. Mobil dapat di sewa kembali minimal setelah 24 jam. Sistem form penyewaan tidak dapat diperbaharui tetapi bisa diganti.
Opportunity: Mempersingkat waktu antara menyewa dan re-rental bisa meningkatkan keuntungan.
Directives: Sebuah sistem baru harus mengutamakan pelayanan yang ramah. Sebuah sistem baru dan benar-benar otomatis harus dapat diakses oleh semua personil dalam perusahaan.
BRIEF STATEMENT OF EXPECTED SOLUTION
Reduce the time between rental return and re-rental from the current 24 hours to two hours before Thanksgiving.
Mengurangi waktu antara sewa kembali dan re-sewa dari saat ini 24 jam menjdi 2 jam sebelum kami membuka pelayanan.
ACTION (ISS Office Use Only)
Feasibility assessment approved Assigned to ____________________
Feasibility assessment waived Approved Budget $ _____________ Start Date __ _____ Deadline _ ___
Request delayed Backlogged until date: ______________
Request rejected Reason: ______________________________________
Authorized Signatures:
_____________________________