Six Dimensions of Quality
Part C
Question 4
Explain 6 dimensions of quality
Six dimensions of quality is ;
Performance, a product's primary operating characteristics, examples are automobile acceleration and a television's picture clarity.
Features, supplements to a product's basic functioning characteristics such as power windows on a car.
Reliability, a probably of not malfunctioning during specific period.
Conformance, the degree to which a product's design and operating characteristics meet established standards.
Durability, a measure of product life.
Serviceability, the speed and ease of repair.
Aesthetics, how a product looks, feels, tastes, and smells
Perceived quality, as seen by a customer. .
Part D
Question 2
a) Define mission statement. Give an example of a mission statement. Mission is to make the leader's view of the direction and purpose of the organization become concrete. For example, KPJ'S mission statement is "Deliver Quality Healthcare Service to Our Customer"
b) Provide three (3) importance of a mission statement. Mission Promote Unity- a well-written and under mission statement can rally the entire organization around a core set of values and reasons for being. Focusing on the most important purpose of an organization bring clarity to expectations. Mission help allocate scarce resources- No organization has all the resources it could use, whether financial, environmental or human. Resource allocation decisions are among the hardest, but linking those decisions to an organization's mission makes them more reasoned and defensible. Mission help move from ideas to action- Undertaking the strategic planning steps of goal setting, developing objectives and defining measures are impossible without the critical step of defining the mission. This applies to the organization as a whole as well as to subunits and individuals. Mission established culture- The culture of an organization emanates from the entity's mission and from its
Question 4
Explain 6 dimensions of quality
Six dimensions of quality is ;
Performance, a product's primary operating characteristics, examples are automobile acceleration and a television's picture clarity.
Features, supplements to a product's basic functioning characteristics such as power windows on a car.
Reliability, a probably of not malfunctioning during specific period.
Conformance, the degree to which a product's design and operating characteristics meet established standards.
Durability, a measure of product life.
Serviceability, the speed and ease of repair.
Aesthetics, how a product looks, feels, tastes, and smells
Perceived quality, as seen by a customer. .
Part D
Question 2
a) Define mission statement. Give an example of a mission statement. Mission is to make the leader's view of the direction and purpose of the organization become concrete. For example, KPJ'S mission statement is "Deliver Quality Healthcare Service to Our Customer"
b) Provide three (3) importance of a mission statement. Mission Promote Unity- a well-written and under mission statement can rally the entire organization around a core set of values and reasons for being. Focusing on the most important purpose of an organization bring clarity to expectations. Mission help allocate scarce resources- No organization has all the resources it could use, whether financial, environmental or human. Resource allocation decisions are among the hardest, but linking those decisions to an organization's mission makes them more reasoned and defensible. Mission help move from ideas to action- Undertaking the strategic planning steps of goal setting, developing objectives and defining measures are impossible without the critical step of defining the mission. This applies to the organization as a whole as well as to subunits and individuals. Mission established culture- The culture of an organization emanates from the entity's mission and from its