Six Sigma Question Paper
MGT 561 - Operations Management
Exam B
Student Name: ____________________________ Date: _________
Operations and Productivity (each question is worth 1 point)
1) Manufacturing and service organizations differ chiefly because manufacturing is goods-oriented and service is act-oriented. True False
2) Operations, marketing, and finance need to function independently of each other in most organizations if they are to be truly effective as an organization. True False
3) “How much inventory of this item should we have?” is within the critical decision area of quality management? True False
4) Cus tomer interaction is often high for manufacturing processes, but low for services. True False
5) Productivity is the total value of outputs produced divided by the total value of all inputs to the transformation process. True False
The operations function includes which of the following activities.
a) forecasting
b) capacity planning
c) scheduling
d) managing inventories
e) all of the above
Manufacturing-related jobs are decreasing in America for which of the following reasons.
a) global competition
b) technology advances
c) because manufacturing workers in California earn $25K/yr less than service workers
d) a and b
e) b and c
Which of the following is not a typical service attribute?
a) easy to store
b) intangible product
c) customer interaction is high
d) simultaneous production and consumption
e) difficult to resell
Operations Strategy in a Global Environment (each question is worth 1 point)
One reason to globalize is to learn to improve operations. True False
10) Decisions that involve what is to be made and what is to be purchased fall under the heading of supply chain management. True False
The use of a SWOT analysis is only applicable to manufacturing organizations? True False
The product life cycle phases include introduction,
Exam B
Student Name: ____________________________ Date: _________
Operations and Productivity (each question is worth 1 point)
1) Manufacturing and service organizations differ chiefly because manufacturing is goods-oriented and service is act-oriented. True False
2) Operations, marketing, and finance need to function independently of each other in most organizations if they are to be truly effective as an organization. True False
3) “How much inventory of this item should we have?” is within the critical decision area of quality management? True False
4) Cus tomer interaction is often high for manufacturing processes, but low for services. True False
5) Productivity is the total value of outputs produced divided by the total value of all inputs to the transformation process. True False
The operations function includes which of the following activities.
a) forecasting
b) capacity planning
c) scheduling
d) managing inventories
e) all of the above
Manufacturing-related jobs are decreasing in America for which of the following reasons.
a) global competition
b) technology advances
c) because manufacturing workers in California earn $25K/yr less than service workers
d) a and b
e) b and c
Which of the following is not a typical service attribute?
a) easy to store
b) intangible product
c) customer interaction is high
d) simultaneous production and consumption
e) difficult to resell
Operations Strategy in a Global Environment (each question is worth 1 point)
One reason to globalize is to learn to improve operations. True False
10) Decisions that involve what is to be made and what is to be purchased fall under the heading of supply chain management. True False
The use of a SWOT analysis is only applicable to manufacturing organizations? True False
The product life cycle phases include introduction,