Six Sigma Tollgate Review
Sigma Improvement Process
Tollgate Review Guidelines - DEFINE
These guidelines are intended to prompt discussion between Project Sponsors and Project Managers. They are suggested questions only.
Project: Date:
DEFINE
Project Definition
1. What is the problem being addressed? Where, when and to what extent does the problem(s) occur? What is the scope of the project? Has another improvement team tried to solve this or a similar problem? What did they learn?
2. What is the business reason(s) for completing this project? How are they compelling for the improvement team and the management team? How are they tied to strategy?
3. What are the objectives (in measurable terms) of the project? Is the goal achievable in the timeframe established?
Methodology
4. Describe how you developed the team charter. What importance did the team charter have for the team? What worked well? What problems did you have with developing the team charter? How did you overcome them?
5. Who are the members of the team? What are their roles and responsibilities? How did you ensure that they understood their roles and responsibilities?
6. Are key milestones established for each phase in DMAIC? Have you begun to develop a project workplan using the Project Summary template? How did you develop milestones?
7. Describe how the high level “as-is” process map was developed? How did you validate the process map?
8. Who are the customers? How were the customer segments determined? What data is being collected to understand customer requirements? How did you translate customer input into requirements?
Building Organizational Support
9. Who are the stakeholders that will be affected by this project? What data is being collected to understand their concerns? How will you use that data to address their concerns, find ways to get them involved in the process, and minimize resistance?
10. How will you communicate with the stakeholders? What is your
Tollgate Review Guidelines - DEFINE
These guidelines are intended to prompt discussion between Project Sponsors and Project Managers. They are suggested questions only.
Project: Date:
DEFINE
Project Definition
1. What is the problem being addressed? Where, when and to what extent does the problem(s) occur? What is the scope of the project? Has another improvement team tried to solve this or a similar problem? What did they learn?
2. What is the business reason(s) for completing this project? How are they compelling for the improvement team and the management team? How are they tied to strategy?
3. What are the objectives (in measurable terms) of the project? Is the goal achievable in the timeframe established?
Methodology
4. Describe how you developed the team charter. What importance did the team charter have for the team? What worked well? What problems did you have with developing the team charter? How did you overcome them?
5. Who are the members of the team? What are their roles and responsibilities? How did you ensure that they understood their roles and responsibilities?
6. Are key milestones established for each phase in DMAIC? Have you begun to develop a project workplan using the Project Summary template? How did you develop milestones?
7. Describe how the high level “as-is” process map was developed? How did you validate the process map?
8. Who are the customers? How were the customer segments determined? What data is being collected to understand customer requirements? How did you translate customer input into requirements?
Building Organizational Support
9. Who are the stakeholders that will be affected by this project? What data is being collected to understand their concerns? How will you use that data to address their concerns, find ways to get them involved in the process, and minimize resistance?
10. How will you communicate with the stakeholders? What is your