Skilled Care Pharmacy
Evaristo, Ma. Ruth M. MW 4-5:30pm
BSBA- Marketing Management
Total Quality Managment
CASE ANALYSIS
“SKILLED CARE PHARMACY”
I. Background of the Case
Skilled care Pharmacy, located in Mason, Ohio, is a $25 million privately held regional provide of pharmaceutical products delivered within the long-term care, assisted living, hospice, and group home environments. The following products are included within the service:
Medications and related billing services
Medical records
Information systems
Continuing education
Consulting services to include pharmacy nursing, dietary, and social services
The key customer groups the Skilled Care provides services to include the senior population housed within the extended and long-term care environments. Customers within this sector depend on Skilled Care to provide their daily pharmaceutical needs at a competitive rate. Because of the high risk factor of its business, these needs require that the righht drug be delivered to the right patient at the right time. Moreover, depending on the environment being served, different medication dispensing methods maybe used such as vials, multidose packaging, or unit dose boxes. Also, depnding on the customer ttype, specific delivery requirements may be implemented to better serve the end user.
Skilled Care’s dedication and commitment to continuoud quality improvement is evident throughout its internal and external operations. By reflecting on the principles needed to attain quality success across all level of customers.
Skilled Care’s employee population includes the culturally diverse associates committed to a substance free workplace. The team includes associates with all levels of educational training representing many of the following disciplines: pharmacists, pharmacy technicians, medical data entry, accountants, billing especialists, nurse, human resources, sales/marketing, purchasing, etc. At times, multifaceted work teams are formed through cross-functional
BSBA- Marketing Management
Total Quality Managment
CASE ANALYSIS
“SKILLED CARE PHARMACY”
I. Background of the Case
Skilled care Pharmacy, located in Mason, Ohio, is a $25 million privately held regional provide of pharmaceutical products delivered within the long-term care, assisted living, hospice, and group home environments. The following products are included within the service:
Medications and related billing services
Medical records
Information systems
Continuing education
Consulting services to include pharmacy nursing, dietary, and social services
The key customer groups the Skilled Care provides services to include the senior population housed within the extended and long-term care environments. Customers within this sector depend on Skilled Care to provide their daily pharmaceutical needs at a competitive rate. Because of the high risk factor of its business, these needs require that the righht drug be delivered to the right patient at the right time. Moreover, depending on the environment being served, different medication dispensing methods maybe used such as vials, multidose packaging, or unit dose boxes. Also, depnding on the customer ttype, specific delivery requirements may be implemented to better serve the end user.
Skilled Care’s dedication and commitment to continuoud quality improvement is evident throughout its internal and external operations. By reflecting on the principles needed to attain quality success across all level of customers.
Skilled Care’s employee population includes the culturally diverse associates committed to a substance free workplace. The team includes associates with all levels of educational training representing many of the following disciplines: pharmacists, pharmacy technicians, medical data entry, accountants, billing especialists, nurse, human resources, sales/marketing, purchasing, etc. At times, multifaceted work teams are formed through cross-functional