Sky Hospital Consortium Analysis

A patient’s satisfactory rating obtained from surveys after being discharged is very significant to any hospital. Take for an example the case of Sky Hospital Consortium. The Consortium consists of 40 hospitals all over US and is further divided into three regions: the West, Central and East Regions. Though most of the patients expressed satisfaction with the services of the hospitals; still, some claimed they were “Dissatisfied" and even filed a formal complaint. This report will show the probabilities of the patients’ dissatisfaction and complaints on the hospitals in West, Central and East regions. The results would be used to evaluate the performance of the hospitals and to determine which hospitals had fewer complaints. The sixteen hospitals in the West Region were able to serve 60, 791 patients last year but 5,416 of them claimed they were not satisfied with P (Dissatisfied) equal to 5,416 /60, 791 = 0.08909 (Sanders, Smidt, Williams, Adatia, & Larson, 2005). Meanwhile the hospitals in Central
The said hospital had 0.05168 as patients’ dissatisfaction probability; 0.00940 as patients’ complaint probability and only P (C|D) = 0.18182. On the other hand, Eden Medical could be labeled logically as the “least satisfactory” hospital since out of 1, 468 patients, 271 claimed that they were “dissatisfied” resulting to the probability of 0.18460. The same hospital also got the highest probability of complaints reaching to 77/1, 468=0.05245. Therefore, likelihood of these patients to officially report complains given they are unhappy by the services of the hospitals P (C|D) in Eden Medical was 77/ 271=0.28413 which was comparably high than the rest of the hospitals belonging to the same