Smith Financial Corporation
Smith Financial Corporation
Smith Financial Corporation Case Study
On February 10th 1997, Frank Miller assumed the position as the director of data management in Smith’s Information Services department. He was hired to fill a vacancy that was available for more than one year as well as help restructure and reorganize Smith’s Information Services department (Hattersley and Mcjannet, 54). The primary function of the Data Management Group at Smith Financial was to manage the distribution, storage, capture and flow of data throughout the company. Before Miller, this position was left vacant and needed someone to take charge as well as help the company move in a different direction than the current one.
Frank Miller was definitely had the experience for the position. He had worked as a consultant for more than ten years and his primary focus was data management with various publications on that subject in industry trade magazines. Frank Miller also had a great deal of experience using Microsoft products that he made sure was current. On paper, Miller was a great candidate for a position that required someone to handle data management as well as offer an educated opinion on how the company can change their current software to something newer and more productive. After being hired, his first tasks was to evaluate the existing software and then present his finding to first to the senior management and then to all members of the IS organization. This was the beginning of a major issue that Smith Financial overlooked in Frank Miller. While Miller was a highly experienced individual and fit perfectly for the vacant position, his communication skills with coworkers and staff needed much improvement. There were numerous instances that we will examine to study how Frank Miller may have sustained his position if he acted in a manner differently than how he did.
Smith Financial Corporations currently used a Lotus based Software that Frank Miller was opposed to.
Smith Financial Corporation Case Study
On February 10th 1997, Frank Miller assumed the position as the director of data management in Smith’s Information Services department. He was hired to fill a vacancy that was available for more than one year as well as help restructure and reorganize Smith’s Information Services department (Hattersley and Mcjannet, 54). The primary function of the Data Management Group at Smith Financial was to manage the distribution, storage, capture and flow of data throughout the company. Before Miller, this position was left vacant and needed someone to take charge as well as help the company move in a different direction than the current one.
Frank Miller was definitely had the experience for the position. He had worked as a consultant for more than ten years and his primary focus was data management with various publications on that subject in industry trade magazines. Frank Miller also had a great deal of experience using Microsoft products that he made sure was current. On paper, Miller was a great candidate for a position that required someone to handle data management as well as offer an educated opinion on how the company can change their current software to something newer and more productive. After being hired, his first tasks was to evaluate the existing software and then present his finding to first to the senior management and then to all members of the IS organization. This was the beginning of a major issue that Smith Financial overlooked in Frank Miller. While Miller was a highly experienced individual and fit perfectly for the vacant position, his communication skills with coworkers and staff needed much improvement. There were numerous instances that we will examine to study how Frank Miller may have sustained his position if he acted in a manner differently than how he did.
Smith Financial Corporations currently used a Lotus based Software that Frank Miller was opposed to.
References: Booher, Dianna. The Voice of Authority 10 Communication Strategies Every Leader Needs to Know. New York: McGraw-Hill, 2007. "Communication Skills Training - Effective Communication." Presentation skills management training leadership communication team building executive coaching. 17 May 2009 . Goodman, Michael B. Corporate Communication Theory and Practice (Suny Series, Human Communication Processes). New York: State University of New York P, 1994. Hattersley, Michael E., and Linda M. McJannet. Management Communication Principles and Practice. New York: McGraw-Hill/Irwin, 2007. "Making a Great First Impression - Communication Skills from MindTools.com." Mind Tools - Online Management Training, Leadership Training and Career Training - Right Here, Right Now. 17 May 2009 .