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Core Concepts of ManagementSchermerhorn : Schermerhorn - Chapter 4 1 Core Concepts of ManagementSchermerhorn Prepared by Cheryl Wyrick California State Polytechnic University Pomona John Wiley & Sons, Inc

COPYRIGHT : Schermerhorn - Chapter 4 2 COPYRIGHT Copyright 2003 © John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that named in Section 117 of the 1976 United States Copyright Act without the express written consent of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her owner use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, cause by the use of these programs or from the use of the information contained herein.

Chapter 4Ethical Behavior and Social Responsibility : Schermerhorn - Chapter 4 3 Chapter 4Ethical Behavior and Social Responsibility Planning Ahead What is ethical behavior? How do ethical dilemmas complicate the workplace? How can high ethical standards be maintained? What is corporate social responsibility?

What is Ethical Behavior? : Schermerhorn - Chapter 4 4 Ethical behavior what is accepted as “good” and “right” in the context of the governing moral code Values broad beliefs about what is or is not appropriate behavior What is Ethical Behavior?

What is Ethical Behavior? : Schermerhorn - Chapter 4 5 What is Ethical Behavior? Examples of Values Equality Fairness Honesty Responsibility Harmony

JCAHO Standards : JCAHO Standards RI 2.10 The hospital respects the rights of patients: Elements of Performance 2. Each patient has the right to have his or her cultural, psychosocial, spiritual and personal values, beliefs and preferences respected 4. The hospital accommodates the right to pastoral and other spirituals services for patients. RI 2.220 (LTC only) Residents

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