Sona
Case study On
Six Sigma at Wipro Technologies: Thrust on Quality
Authors Dr. Manisha Sharma
Email:msharma@jimnoida.ac.in Mobile:0-9871134125
Dr. Kapil Pandla
Email:kpandla@jimnoida.ac.in Mobile:0-9999442275
Prof. Prashant Gupta
Email:pgupta@jimnoida.ac.in Mobile:0-9818580158
Jaipuria Institute of Management A-32 A, Sector 62 Noida – 201 301 Tel.: (0120) 2403850-55
1
Abstract: Six Sigma at Wipro Technologies: Thrust on Quality
Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma. The case also throws light on the recent developments in the Six Sigma concept including Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience – to bring continuous process improvement to the organization.
2
Six Sigma at Wipro Technologies: Thrust on Quality Backdrop
Wipro Limited was established in 1945 and
Six Sigma at Wipro Technologies: Thrust on Quality
Authors Dr. Manisha Sharma
Email:msharma@jimnoida.ac.in Mobile:0-9871134125
Dr. Kapil Pandla
Email:kpandla@jimnoida.ac.in Mobile:0-9999442275
Prof. Prashant Gupta
Email:pgupta@jimnoida.ac.in Mobile:0-9818580158
Jaipuria Institute of Management A-32 A, Sector 62 Noida – 201 301 Tel.: (0120) 2403850-55
1
Abstract: Six Sigma at Wipro Technologies: Thrust on Quality
Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma. The case also throws light on the recent developments in the Six Sigma concept including Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience – to bring continuous process improvement to the organization.
2
Six Sigma at Wipro Technologies: Thrust on Quality Backdrop
Wipro Limited was established in 1945 and