Stage 3
UMUC Haircuts Areas for IT Concentration
Stage 3
Andrew Vaughn
University of Maryland University College
PART 1
Introduction
In last few stages of our analysis and an IT solution was proposed of having a customer scheduling software used to help manage UMUC Haircuts customer schedule. The software that was looked at was BOOKFRESH scheduling software. This software would allow customers to dictate Myra’s schedule for her and allow for easy review via a computer used at work, home, or even on mobile platform devices. Although this adds another way of scheduling appointments, this removes a lot of unnecessary steps that were present before in the flow of the process. This streamlines the process and makes it harder for customers to be turned away from UMUC Haircuts since most will make their own appointments and the old ways are still present just refined. All-in-all this creates more revenue for UMUC Haircuts and adds little expense to the salon over all.
GENERIC STRATEGY: Narrow Market/High Cost
STRATEGIC BUSINESS AREA: Customers
PROCESS TO BE IMPROVED: Customer Scheduling
Area High/Medium/Low Importance or Relevance or Not Applicable (N/A) Explanation for Ranking
Usability High The software must be easy use so that both the customer and operator can use it. If it is overly complicated then the system will be a hindrance rather than a useful tool. That is why I went with BOOKFRESH it is user friendly and comes with instructional videos for both operator and customer to watch.
Maintainability Low Maintainability is low since most maintenance is done by the BOOKFRESH company. The only part of the solution that needs operator maintenance is the computer used to operate the software but user level will suffice for that.
Scalability N/A Scalability is not applicable since BOOKFRESH handles all require upgrades to the software so that it can handle more customers using the software. Everything scalable wise is done by
Stage 3
Andrew Vaughn
University of Maryland University College
PART 1
Introduction
In last few stages of our analysis and an IT solution was proposed of having a customer scheduling software used to help manage UMUC Haircuts customer schedule. The software that was looked at was BOOKFRESH scheduling software. This software would allow customers to dictate Myra’s schedule for her and allow for easy review via a computer used at work, home, or even on mobile platform devices. Although this adds another way of scheduling appointments, this removes a lot of unnecessary steps that were present before in the flow of the process. This streamlines the process and makes it harder for customers to be turned away from UMUC Haircuts since most will make their own appointments and the old ways are still present just refined. All-in-all this creates more revenue for UMUC Haircuts and adds little expense to the salon over all.
GENERIC STRATEGY: Narrow Market/High Cost
STRATEGIC BUSINESS AREA: Customers
PROCESS TO BE IMPROVED: Customer Scheduling
Area High/Medium/Low Importance or Relevance or Not Applicable (N/A) Explanation for Ranking
Usability High The software must be easy use so that both the customer and operator can use it. If it is overly complicated then the system will be a hindrance rather than a useful tool. That is why I went with BOOKFRESH it is user friendly and comes with instructional videos for both operator and customer to watch.
Maintainability Low Maintainability is low since most maintenance is done by the BOOKFRESH company. The only part of the solution that needs operator maintenance is the computer used to operate the software but user level will suffice for that.
Scalability N/A Scalability is not applicable since BOOKFRESH handles all require upgrades to the software so that it can handle more customers using the software. Everything scalable wise is done by