Stakeholder Management Dissertation

Stakeholders Management
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TABLE OF CONTENTS
ABSTRACT 4
CHAPTER ONE: INTRODUCTION 5
1.1 Background of the Study. 5
1.2 Statement of the Problem 8
1.3 Research Objectives 9
1.4Research Questions 9
1.5 Research Hypotheses 10
1.6. Significance of the study 10
1.7. Research limitations and delimitations 10
Limitation 10
1.8. Justification of the Study 11
1.9 Theoretical Framework 11
1.9.1. Conceptual Framework 12
DEFINITION OF TERMS 14
CHAPTER TWO: REVIEW OF RELATED LITERATURE 15
2.0: Introduction 15
2.2: Stakeholders management theories 15
2.2.1: Friedman’s Shareholders theory 16
2.2.2: Freeman’s Stakeholders theory 17
2.3: Stakeholders within an organization 19
Internal stakeholders 19
External Stakeholders 20
Figure 2.0: A representation of various stakeholders within organizations 23
2.5: Management strategies in stakeholder management 25

CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY 29
3.1 Introduction 29
3.2 Target Group/population 29
3.3 Research Instruments 30
3.4 Reliability of Instruments 30
3.5 Validity of the Instruments 30
3.6 Data Analysis Tools 30
3.7 Logistical and Ethical Considerations 31
CHAPTER FOUR: CASE STUDY 32
4.1 Principal Roles of OFCOM 32
4.2 Strategies behind OFCOM’s success 36
4.3 Challenges and issues with OFCOM 39
CHAPTER FOUR: FINDINGS AND DISCUSSIONS 41
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 46
5.1.0: Introduction 46
CONCLUSIONS 47
RECOMMENDATIONS 48
FURTHER RESEARCH 48
REFERENCES: 50

ABSTRACT
An organization interacts with many individuals and organizations internally and externally. The government also forms part of the environment that a business interacts with. Stakeholders are individuals and organizations that have a special interest in an organization or a project. They influence an organization’s operations in one way or another. OFCOM is a government agency that regulates television and radio sectors, fixed line telecoms, postal services and airwave related

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