Preview

Starbuck's Strategy

Powerful Essays
Open Document
Open Document
1931 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Starbuck's Strategy
Running Head: STARBUCKS’ SUCCESS – MORE THAN JAVA!

Assignment 1: Starbucks’ Strategy Starbucks’ Success – More than Java!

Strayer University

MGT 500 – Modern Management

Professor – Dr. Robert A. Miller Jr.

July 21, 2013

1. Suggest the key elements of Starbucks’ organizational culture that contributes to its success in a global economy. Indicate management’s role with creating and sustaining the organizational culture. The Starbucks Corporation presents a strong appeal for potential customers and employees because it has a strong organizational culture based on its values, which include “ethical sourcing, environmental stewardship and community involvement” (Being a Responsible Company, 2013). These values embody many cultures and Starbucks has incorporated them into their business model so they reach every corner of their organization. These values influence all Starbucks' business decisions including who they buy coffee beans from, as well as how they do business. They only purchase from countries that practice fair trade and use recycled materials. (Being a Responsible Company, 2013). Because these values are engrained into the culture of the organization, they have a global reach that expands outside the walls of Starbucks and spread to the communities that they serve. One example is their Ethos Water product that helps fund clean water initiatives by giving $.05 of every $1.80 to underdeveloped countries (McPherson, 2013). These types of initiatives come from strong core values which are the major factor contributing to Starbucks’ global success. Reviewing Starbucks' organizational culture reveals they are inclusive of all ethnicities and cultures and they have successfully implemented their tactics into an appealing model. Their company motto and principles guide this model and support their vision of offering a unique lifestyle experience for their customers



References: Allen, F. E. (2013). Howard Schultz to Anti-Gay-Marriage Starbucks Shareholder: 'You Can Sell Your Shares ' Being a Responsible Company. (2013). Starbucks Corporation Website. Retrieved July 21, 2013 from http://www.starbucks.com/responsibility. Business Ethics & Compliance. (2013). Starbucks Corporation Website. Retrieved July 14, 2013 from http://www.starbucks.com/about-us/company-information/business-ethics-and Daft, R. (2012). Management (10th ed.). Mason, OH: Cengage Learning. Goldstien, E. B. (2006). Sensation and Perception (7th ed.). New York: Wadsworth. Government of the Northwest Territories Management Competency Model. (2012). HayGroupLimited. Retrieved July 20, 2013 from www.hr.gov.nt.ca/.../GNWTManagementCompetencyModelwithtargetlevels.com. Our Company. (2013). Starbucks Corporation Website. Retrieved July 14, 2013 from http://www.starbucks.com/about-us/company-information. Our Starbucks Mission Statement. (2013). Starbucks Corporation Website. Retrieved July 14, 2013 from http://www.starbucks.com/about-us/company-information/mission-statement. Ostdick, J. (2012). Rekindling the heart and soul of Starbucks. Success. Retrieved July 14, 2013 from http://www.success.com/articles/1272-rekindling-the-heart-soul-of-starbucks. Retail Careers. (2013). Starbucks Corporation Website. Retrieved July 20, 2013 from http://www.starbucks.com/careers/retail-careers. Robbins, S. P. (2005). Organizational Behavior (11th ed.). Upper Saddle River, NJ: Pearson Education. McPherson, C. (2013, May 13). Starbucks Builds on Long-Standing Commitment to Investing in Communities Launching First Community Store in Asia. Business Wire (English). Working at Starbucks. (2013). Starbucks Corporation Website. Retrieved July 20, 2013 from http://www.starbucks.com/careers/working-at-starbucks.

You May Also Find These Documents Helpful

  • Powerful Essays

    Uop Mgt/598

    • 2158 Words
    • 9 Pages

    Starbucks mission is a visionary statement that outlines the company’s objectives as follows: “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks, 2013). The company’s values include quality, passion, fully engaging customers, humanity and enjoyment of life, setting the standard for being good neighbors, and accountability (Starbucks, 2013). Starbucks currently sets the standard in one market sector: whole bean coffee distribution within the United States. However, as Team A consultants identified, the company jeopardizes its frontrunner industry position by not expanding. Team A consultants discussed two primary expansion opportunities, specifically expansion of the company’s product portfolio and expansion of the company’s primary product, coffee, into foreign markets. Although both expansion options provide great competitive advantage for Starbucks, expansion into strategic foreign markets provides the most opportunity for competitive advantage and is most aligned with the company’s values as it enables the company to set standards in new industry sectors and broaden the neighborhoods in which it serves.…

    • 2158 Words
    • 9 Pages
    Powerful Essays
  • Best Essays

    * Herve R, (2004). The past, present and future of Starbucks corporation. Available: http://www.calarosbay.com/files/StarbucksCaseStudy.pdf. Last accessed 30 September 2011.…

    • 4211 Words
    • 17 Pages
    Best Essays
  • Good Essays

    BA 440 Starbucks SWOT

    • 870 Words
    • 3 Pages

    The “Starbucks experience” is described by www.sosemarketing.com as being one of the strongest advantages of the company. It is “the experience delivered to its customers with perfectly blended coffee, premium music, friendly staff and warm atmosphere, which results in incomparable customer service”. The laidback atmosphere that Starbucks offers its customers is a direct reflection of the target audience that the organization is trying to acquire. The brand sees a majority of its profits from the 18-38 age…

    • 870 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Cited: Shultz, H. (2011). Onward: How Starbucks Fought for Its Life without Losing Its Soul. Rodale .…

    • 2090 Words
    • 9 Pages
    Better Essays
  • Powerful Essays

    Schultz, H. (2011). Onward: How Starbucks fought for its life without losing its soul. New York:…

    • 1269 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Week 2 Team A Paper

    • 605 Words
    • 2 Pages

    As organizations strive to produce profits and find economic success, there are external and internal factors that affect the achievement of financial goals. Starbucks is a successful company that has researched and developed plans to overcome these external and internal factors for their business. This paper will explain how external and internal factors affect the four functions of management as well explaining how globalization, technology, innovation, diversity, and ethics affect these four functions of management. An explanation on how managers can use delegation to manage the factors of globalization, technology, innovation, diversity, ethics, and the four functions of management will be discussed as well.…

    • 605 Words
    • 2 Pages
    Powerful Essays
  • Powerful Essays

    Howard Shultz

    • 1157 Words
    • 5 Pages

    As Cameron et al contend, Schultz took Starbucks and changed it from “a mature commodity business...into a lucrative, fast-growing business where the market share was stolen from the big three wholesale competitors” (154). Under the collaborative leadership of Schultz, the Starbucks organization empowers the people who work in the cafes. Employees are provided continuous encouragement, feedback, and recognition for their achievements.…

    • 1157 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Starbcks

    • 922 Words
    • 4 Pages

    In the mind of Howard Schultz, the current CEO and founder of Starbucks, the intended Starbucks Strategy is to create the “Starbucks Experience” (the Experience) for their loyal customer base, both in the North American markets as well as countries around the world. The Experience focuses on providing a much consumed Italian style coffee in stores with an atmosphere which encourages long visits by providing an aesthetically pleasing upscale environment often reminiscent of the local community, amenities such as WIFI connection, the offering of snacks to complement their main product, and store placement in shopping centers, book stores, and even airports. Starbucks was initially able to accomplish this strategy with few competitors by distinguishing its product as high quality and the placement of its stores for the convenience of consumers. The nature of Starbucks operations also contributed to this experience. The employees responsible for customer service are referred to as partners versus staff and received wages and benefits above those that could be found in similar customer service jobs fostering a sense of pride and ownership in the services they provide to Starbucks customers. Also, the company prides itself on corporate and social responsibility by utilizing recycled and environment friendly materials, participating in local community charities and fair trade practices. This sense of responsibility is passed on to customers who are able to feel that they are doing their part by supporting/frequenting a socially conscious business.…

    • 922 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Starbucks Review

    • 670 Words
    • 3 Pages

    The most amazing observation about Starbucks is all the charities and forms of help they offer. For starters Starbucks and the Opportunity Finance Network have bracelets available for a $5 donation to support and create local jobs, these are available at all Starbucks. Starbucks also takes place in fair trade and ethical sourcing, which brings stability to other regions in which supply their corporation. Other forms of support are the millions of dollars in grant money Starbucks supplies to youth leadership programs within…

    • 670 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Communication starts from the hiring process. A organization has to provide what their culture is like on their job description. Starbucks not only starts with the job description it instills it in its employee training program. Which "In addition to learning how a small Seattle specialty retailer has become a national phenomenon” (Reese) They have to learn about the history of Coffee in America. As Reese states:…

    • 773 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Kramer (2007) After Long Dispute, a Russian Starbucks [Online]. Available from; http://www.nytimes.com/2007/09/07/business/worldbusiness/07sbux.html?_r=1&adxnnl=1&oref=slogin&adxnnlx=1296419036-urxfcuOvOMaoQFddv+zjrg. [Accessed: 22th January 2011].…

    • 7444 Words
    • 28 Pages
    Satisfactory Essays
  • Powerful Essays

    Starbucks’ mission is: “To inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time.”…

    • 4912 Words
    • 39 Pages
    Powerful Essays
  • Best Essays

    Starbucks, which is one of the most well known companies that succeeded in spreading its brand across the globe created its own cozy environment and maximized sales due to its understanding of the organizational culture and its potential growth. The case study explores how Howard Schultz created culture of the organization based on the values of the company and sharing common purposes within the employees of self esteem, self respect, and appreciation. Culture of Starbucks supported its strategy because he maintained a way of life that was based on the goal of creating. The culture of Starbucks supports its strategy by building a strong organizational culture of maintaining employees’ long-term behavior and establishing a way of life within its organizational values. In addition, Schultz reflected the clear goal of Starbucks by creating a partnership between both the employees and the customers which ultimately increased profitability within the organization and later, maintained the purpose of Starbuck by developing a strategy that is well planned and managed . Moreover, the case demonstrates how rapid growth is not always to the benefit of the company; as it undermined Starbucks’s culture due to speed and service. Doing so, it consequently led to a technological change within the organizational culture that diminished Starbucks’ relaxed coz environment. However, for Starbucks to maintain its culture while achieving desirable levels of growth; Schultz will have to create a balance between maintaining the traditional way of making coffee and at the same time to introduce slight technological changes that would intern maintain Starbuck’s culture. Furthermore, bringing in training programs that would help the employees to communicate with one another and with the customers to provide a…

    • 3010 Words
    • 13 Pages
    Best Essays
  • Powerful Essays

    Thirty years ago Starbucks was a single store in Seattle 's Pike Place Market selling premium roasted coffee. Today it is a global roaster and retailer of coffee with over 7,000 stores in U.S. and outside U.S. Starbucks Co. set out on its current course in the 1980s when the company 's director of marketing came back from a trip to Italy enchanted with the Italian coffeehouse experience. Schultz persuaded the company 's owner to experiment with the coffeehouse format-and the Starbucks ' experience was born. The basic strategy was to sell the company 's own premium roasted coffee, along with freshly brewed espresso-style coffee beverages, a variety of pastries, coffee accessories, teas, and other products, in a tastefully designed coffeehouse setting. The company also stressed providing superior customer service. Reasoning that motivated employees provide the best customer service, Starbucks ' executives devoted a lot of attention to employee hiring and training programs and progressive compensation policies that gave even part-time employees stock option grants and medical benefits. The formula met with spectacular success in the United States, where Starbucks went from obscurity to one of the best known brands in the country in a decade. (Hill, 2003)…

    • 2423 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks Marketing Study

    • 1318 Words
    • 6 Pages

    Today, Starbucks Coffee Company has outlined two mission statements; one for the company and one that defines their commitment to the environment:…

    • 1318 Words
    • 6 Pages
    Powerful Essays