Starbucks Hrm Paper

An Analysis of Actual Personnel Policies for the Starbucks Coffee

Contents
Environmental Challenges ………………………………………………………………………. 4
Mission Statement ……………………………………………………………………...... 4
Organizational Structure ……………………………………………………………….... 5
External Environment……………………………………………………………………. 5
Internal Environment ……………………………………………………………………. 6
Personnel Needs ………………………………………………………………………………..... 6
Job Descriptions ………………………………………………………………………………..... 7
Recruitment and Selection ……………………………………………………………………..... 9
Employee Training …………………………………………………………………………….. 10
Tuition Reimbursement …………………………………………………………………………11
Total Compensation System ………………………………………………………………….... 11
Union vs. Nonunion …………………………………………………………………………… 13
Work Life ……………………………………………………………………………………… 14
Benefits ………………………………………………………………………………………….15
Performance Appraisal ………………………………………………………………………... 16
Personnel and HRM Policies …………………………………………………………………....16
HR Improvements ……………………………………………………………………………….18
Conclusion …………………………………………………………………………………….. 18
References …………………………………………………………………………………….. 19
Appendix ……………………………………………………………………………………….25

An Analysis of Actual Personnel Policies for the Starbucks Coffee

Starbucks is one of the renowned coffee companies in the world today. Starbucks is known for its great customer service, inviting atmospheres, and excellent coffee. It all began in1971 in Seattle Washington when they opened their first store located in Pikes Place Market. Starbucks progressed through the many years and now Starbucks is one of the lead coffee stores in the world. They do not only offer coffee but the stores offer a place to work, study, think and even meet new people, which is widely known as Starbucks experience. Starbucks is more than just coffee. The aim of this paper is to examine and evaluate the most important aspects and policies regarding the human resources management of Starbucks by addressing key issues and influencing factors.

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