TABLE OF CONTENTS
Dedication………………………………………………………………………………….. (i)
Acknowledgement……………………………………………………………………….. (ii)
CHAPTER ONE
1.0 Introduction…………………………………………………………………………….. 1
DEDICATION
I dedicate this to my family who supported me fully. I also dedicate this to any other scholars who would find it of use to their academic development.
ACKNOWLEDGEMENT
I would like to thank God for His grace and strength.
I would like to sincerely thank the Hospitality and tourism department as a whole for their commitment to providing a well rounded experience consistent my long term career goals.
I would equally like to
thank the management and staff at Nyali Beach International Hotel for the support they gave me during my training period.
Finally and most importantly I would like to thank my family and friends without whose support I would not have made it this far. Their encouragement and support are priceless.
CHAPTER ONE
1.0 INTRODICTION
Nyali beach international hotel is a five star hotel located in Nyali Mombasa. It was established in 1946 by Eve and Harry Noon who where husband and wife. Mombasa is found at the coast of Kenya. It is mostly known for its white sandy beaches and it has a lot of colonial history, considering this is the route which most colonialists used to enter into the country.
1.1 LOCATION
1.2 MAP
1.3 ORGANISATIONAL STRUCTURE
1.4 ACHIEVEMENTS
During my training period at the hotel I learnt a lot from all the different departments I went to and all the different people I met. I learnt how to deal with all kinds of people, considering some guests could be dissatisfied with the services offered. You therefore learn to deal with such people.
During my training in the catering department I also gained a lot of experience on how to prepare different dishes and what herbs go best with what found and so forth. I was to different kinds of cooking and dishes from different countries.
ORGANISATIONAL STRUCTURE