Statement of Work
Team ITT
Statement of Work
Summary
Team ITT is an ongoing network management service. Providing end-to-end Performance Assurance Management reporting and real-time fault isolation capabilities for managers and technicians supporting private corporate network
Project timeline
The complete wiring of the two buildings will be completed within a twenty-four hour window.
Installation of computer components, software, and all other needed hardware or software will be completed on or before forty-eight hours.
Four day training for all staff members will be conducted upon conclusion of processes. Different training groups will be divided based upon system needs.
Team ITT delivers the following services: Installation
Installation of all required components
Setup
Team ITT Network Monitoring Tool is installed on the customer's network and communications are established
Monitoring
Team ITT Network Monitoring Tool will automatically collect data about the identified network components twenty-four hours per day, seven days per week Alarms
Team ITT Network Monitoring Tool will generate an email and/or paging notification when an exception condition is encountered. These notifications will be sent to the Team ITT NOC.
Health
Comparing the monthly performance of components with established service level agreements (performance goals)
Reporting on the network's operation compared to established service level goals
Assistance
Expert advice to assist on-site personnel to maintain and enhance their network
End-to-End Performance Assurance Management
View network performance from multiple perspectives to meet divergent management goals
Detailed Description
Installation
Complete installation but not limited to: * Software * Cable/computer * Electric/cable * PC’s * Monitors * Switches * Printers * Server rack * Server * Server monitor/keyboard * RJ45 connectors * Electrical outlets * Telephone jack
Statement of Work
Summary
Team ITT is an ongoing network management service. Providing end-to-end Performance Assurance Management reporting and real-time fault isolation capabilities for managers and technicians supporting private corporate network
Project timeline
The complete wiring of the two buildings will be completed within a twenty-four hour window.
Installation of computer components, software, and all other needed hardware or software will be completed on or before forty-eight hours.
Four day training for all staff members will be conducted upon conclusion of processes. Different training groups will be divided based upon system needs.
Team ITT delivers the following services: Installation
Installation of all required components
Setup
Team ITT Network Monitoring Tool is installed on the customer's network and communications are established
Monitoring
Team ITT Network Monitoring Tool will automatically collect data about the identified network components twenty-four hours per day, seven days per week Alarms
Team ITT Network Monitoring Tool will generate an email and/or paging notification when an exception condition is encountered. These notifications will be sent to the Team ITT NOC.
Health
Comparing the monthly performance of components with established service level agreements (performance goals)
Reporting on the network's operation compared to established service level goals
Assistance
Expert advice to assist on-site personnel to maintain and enhance their network
End-to-End Performance Assurance Management
View network performance from multiple perspectives to meet divergent management goals
Detailed Description
Installation
Complete installation but not limited to: * Software * Cable/computer * Electric/cable * PC’s * Monitors * Switches * Printers * Server rack * Server * Server monitor/keyboard * RJ45 connectors * Electrical outlets * Telephone jack