Sue Ward is worried, because the head chef’s offensive manners have negative effects on the other members on the staff. And she thinks that good staff relations are nor less important than the customer’s satisfaction.…
In the very beginning of the story, Sammy tells of how an older woman comes to his checkout line. He refers to her as “one of those cash-register-watchers,” assuming that she’s been practicing this profession of intently waiting for cashiers to slip up all of her life (230). When the three girls walk in, he becomes distracted and is unaware if he rang up one of the lady’s items already. When the customer gets angry that he rang it up twice, he is so quick to jump to conclusions, saying “…I know it made her day to trip me up” (230). The woman could have just been having a bad day, or maybe she was actually just mad that Sammy had messed up because he was focused on something else. Either way, she has the right to be upset. 2Sammy has a very negative attitude about his life and situation, and therefore has a negative attitude towards others. Maybe the woman is going through something similar to Sammy. He never even gives that a thought and doesn’t sympathize with her at all.…
The dictionary definition of family is the members of one’s household, close relatives, or a social unit. Family does not always need to be of blood relation. Many times we find family in the comfort of our friends, partners, and others that surround us.…
Costco was established in 1983 by Jim Sinegal and Jeff Brotman. Together they established Costco as the leading wholesale company in the United States and have moved its operations into the international market. Just like many successful companies they established a strategy that has allowed them to obtain an advantage over their competitors and gained a market share which includes but does not limit them to a more affluent clientele. In this review, Costco’s strategy, mission, objectives and external environment will be reviewed. A financial analysis of the companies financial statements will be presented and compared to its biggest competitor, Sam’s Club to illustrate that Costco has captured a large market share and gained a competitive advantage over its competitor through the company’s unique strategy which includes “low prices, a limited product line and limited selection and a “treasure hunt” shopping environment” (Thompson, pg C-35).…
The main character, Sammy of “The A&P,” struggles with choosing between the decision to stand up for what he deems morally appropriate, or the option to ignore the mistreatment of three strangers. Unsure of the consequences, this supermarket hero risks his job for the trio of young ladies whom he had never come in contact with before. His irksome attitude toward the customers displays the true feelings he holds for his grocery store career. “I pull the bow at the back of my apron and start shrugging it off my shoulders. A couple customers that had been heading for my slot begin to knock…
A grocery store is probably not the first place most people associate with entertaining stories, but in my family, there have been quite a few tales that revolve around our local Kroger. For instance, hearing my sister, Mary Jean, recount the loss of her beloved parking space when Kroger built their gas station has been the cause of much hilarity. Approximately two years ago, Mary Jean and I went to Kroger for just a few items, and found the place teeming with other shoppers. The holidays were approaching, so the lines were four or five shoppers long and more than a few of them had carts that were almost overflowing. The overhead lights were noticeably bright, compared to the overcast sky outside, and all…
Earlier this evening, I took my family of two sons out for dinner, and we were contemplating whether or not to go do Papa John’s or Domino's for pizza. We ultimately decided to go to Papa John’s due to previous visits being satisfying, but this time, we did not feel the same about the pizza and the employees. We waited for an hour for our pizza to come, the waiter was extremely rude and ignorant, and the pizza did not taste nor look like pizza. My family and I deserve a full refund and an apology for what had occurred at your restaurant today.…
To set the stage a bit more, it is also important to note a few other things about this particular restaurant. Staff was allowed…
I went to Chicago this weekend and my parents took me out for dinner, we went to Flaco’s Tacos. This is my favorite restaurant I have been going there since I was a kid. My parents know the owner well now, and he greets us at the door to be immediately seated. The first thing you notice when you walk in is how packed the restaurant gets on Sundays. This restaurant isn’t in the best neighborhood however people come from all parts of the city to eat the restaurants famous food. The owner is always working, he walks around talking to the customers asking how the food is and if he could get them anything else. After being seated our waiter greeted us and introduced herself, you can tell that all the works like working in the environment they are in. Also the selection on the menu is huge, I have tried a wide variety of the food on it and have liked it all. Going here a lot I have three favorite meals tacos with beans, eggs mixed with steak and beans, or a burrito. This time I got tacos and beans, while waiting for my food I took a look around to see some of the other customers. I noticed how everyone here enjoys the vibe in the restaurant. I could tell the people next to us were here for their first time, I know the owner noticed this also so he approached them and introduced himself and began to have a conversation with them. Listening in I found out they were from the north side of Chicago and they heard of this place from a family friend. Obviously this place is well heard of if not only its always packed but people recommend it to others. I started listening to the people seated behind us and I turned to see what they looked like, it was an older couple maybe in their seventy’s. You can tell the owner knows them well and that they are loyal customers. The owner talked to them for a while asking about their kids and how the retired life was. This speaks a lot about the owner, he memorizes his…
During this experience I defiantly wanted to avoid Role Conflicts. I had decided to sit in a corner area of the restaurant that allowed me to be observant but not disrespectful. After the experience was over I was happy with the overall outcome. Even though food wasn’t the greatest I was able to finish it and the assignment correctly. The area of Fresno that this took place in is considered to be upper class society. There isn’t many people of that culture in that part of the neighborhood either. The menu certainly fit in with the community the food being high priced. I was expecting to see a lot of different cultures inside the restaurant but that wasn’t the case at all. The restaurant was very clean and had very nice décor. I don’t know much about the culture but from what I have seen…
They then disappeared from the cameras and reappeared after sometime with nothing in hand at our clothe iale which is where people try to steal stuff all the time, but are stopped by the ink tags we put on them. They tried and tried but to no avail and looked defeated as they walked to the front of the store, my manager Daniel, noticed that they were acting suspicious and started to follow them it was like watching a game of cat and mouse. Daniel had to keep his distance, because for Dollar General employees to do anything we have to catch them in the act. He then followed them to the back left corner of the store where the cleaning supplies are,and they were trying to steal some blue dawn dish soap and Daniel stopped them by walking close to them. Form the office I didn’t hear Daniel say a word, He just gave them a stern look and they put it back on the shelf with the animal toys which was behind them. Daniel didn’t put it back because he had to follow them out of the front door to make sure they weren’t taking any more of our merchandise. When all three of them walked outside the older teenager gave the younger one a cigarette (we can’t sell the older one cigarette anymore Because it is illegal and we can lose our licence to sell tobacco products.). Daniel told the other cashier not to sell cigarettes to them.…
Kenneth the janitor said just to ask of why he likes being a janitor and rather being actually working like the register and stuff. “You also have to expect customers to want to treat you like crap. There is a stereotype about fast food workers that they're all either pimply teenagers or stupid high school drop-outs who are empty inside and apparently have no feelings. If you look around at questions and answers in this category, you will get a glimpse of how some people feel about fast food workers. Because of these stereotypes, you will get treated like crap. Fast food companies require their workers to be friendly to customers no matter how the customer is treating them and go by the saying "The customer is always right." Customers know this and some abuse this "power" of theirs, giving themselves an opportunity to put down a defenseless individual and feeling triumphant and strong for pestering the "weak." So the truth is, the customer is not always right, but they're not always wrong either. I personally think that fast food workers should stick up for themselves when they're getting ridiculed for no good reason. If you're more worried about keeping your job than keeping…
It was fall. Leaves were all over the ground, blowing and crunching underfoot as I came up the front sidewalk. StarCo was a big company that spent a lot of money each year on the product that my company sold. Unfortunately, it spent most of the money with two of our competitors, while only tossing a crumb of business our way. The owner of StarCo was a man named Bob Chess, a legendary tough guy who had gone through quite a few sales reps at our company even before I came on board. For whatever reason, he treated us as a distant relative many times removed from his immediate family, and showed no interest in changing the…
My first day on my new job couldn’t have come easier for me. Exercising before work kept my blood flowing through my body. Doing what my parents told me before they left work, helped me become productive. I felt well prepared, focused, and motivated. The first thing my boss had me do was work the cash register. I was good at math in high school so I thought counting money would be easy for me. When I was working at the register, I learned how to operate it with a breeze. I was quick moving my hands, picking up money, putting money in the register, and swiping credit cards. I remember one customer that I had to help said, “Are you new here?” after I gave his money to him. Of course I responded with politeness, “Yes sir.” Then he said, “You are fast on that register!” Once he said that, I couldn’t ask for a better start to my job. I felt so good to get customer feedback on how I was doing. After the register, my boss immediately had me start cutting food from the cold bar. The cold bar had 16 different types of candy and fruit in there. As soon as my boss told me what to do I was right on it. The first thing I had to do was get the candy from the…
I walked into Carls’ Restaurant at 11 am, my mom had just driven me nearly 2 hours to begin my first day of work. I asked for Chef Don , when he arrived I didn’t understand his impatience or ignorance as I introduced myself and informed him that Carlos “told me to show up at 11 and ask for [you].” Today as I look back at that moment I imagine the conversation that must have pursued between chef and Carlos included a lot of swears!…