Strategies for Effective Managerial Communication and Listening
Strategies for Effective Managerial Communication and Listening
Han-Cheng Wang
Hawaii Pacific University
Dr. Carol Parker
MGMT 6910
March 23, 2011
Strategies for effective managerial communication and listening Interpersonal communication plays an important role not only in our personal life but also in business field since interpersonal communication is the procedure that we can receive information and feeling from someone immediately and then to lead us to express our opinions, feeling, and emotion back. According to Hartley (as cited by Sethi & Seth, 2009), he defined interpersonal communication as having three characteristics. First, communication is from one person to another. Another characteristic is communication which is face-to-face. Last, both the form and content of the communication reflect the personal characteristic of individuals, their social roles, and relationship. Thus, effective skills in communication are necessary to maintain and increase the quality of our lives and relationships with our family, friends and coworkers. If we cannot communicate effectively, we may have misunderstandings within relationships. Besides, it would be very easy to become confused, frustrated and disappointed simply if we are unable to communicate appropriately with someone.
Likewise, in business management, the process of communication between managers and employees would dramatically affect morale, teamwork, productivity, employee retention, and customer relation, and so on. Therefore, to sustain long term relationship with either employees or customers and to reduce managerial frustration about subordinate error, it is extremely significant for a manager to understand what and how the managerial communication strategies and skills can be applied effectively when interacting with colleagues, employees, stockholders, and the public as well. The purpose of this paper is to give some suggested strategies which can be implemented
Han-Cheng Wang
Hawaii Pacific University
Dr. Carol Parker
MGMT 6910
March 23, 2011
Strategies for effective managerial communication and listening Interpersonal communication plays an important role not only in our personal life but also in business field since interpersonal communication is the procedure that we can receive information and feeling from someone immediately and then to lead us to express our opinions, feeling, and emotion back. According to Hartley (as cited by Sethi & Seth, 2009), he defined interpersonal communication as having three characteristics. First, communication is from one person to another. Another characteristic is communication which is face-to-face. Last, both the form and content of the communication reflect the personal characteristic of individuals, their social roles, and relationship. Thus, effective skills in communication are necessary to maintain and increase the quality of our lives and relationships with our family, friends and coworkers. If we cannot communicate effectively, we may have misunderstandings within relationships. Besides, it would be very easy to become confused, frustrated and disappointed simply if we are unable to communicate appropriately with someone.
Likewise, in business management, the process of communication between managers and employees would dramatically affect morale, teamwork, productivity, employee retention, and customer relation, and so on. Therefore, to sustain long term relationship with either employees or customers and to reduce managerial frustration about subordinate error, it is extremely significant for a manager to understand what and how the managerial communication strategies and skills can be applied effectively when interacting with colleagues, employees, stockholders, and the public as well. The purpose of this paper is to give some suggested strategies which can be implemented