Emerald Article: Strategy formulation framework for vocational education: integrating SWOT analysis, balanced scorecard, QFD methodology and MBNQA education criteria S.F. Lee, K.K. Lo, Ruth F. Leung, Andrew Sai On Ko
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To cite this document: S.F. Lee, K.K. Lo, Ruth F. Leung, Andrew Sai On Ko, (2000),"Strategy formulation framework for vocational education: integrating SWOT analysis, balanced scorecard, QFD methodology and MBNQA education criteria", Managerial Auditing Journal, Vol. 15 Iss: 8 pp. 407 - 423 Permanent link to this document: http://dx.doi.org/10.1108/02686900010353999 Downloaded on: 14-05-2012 References: This document contains references to 26 other documents Citations: This document has been cited by 5 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 14765 times.
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Citations: environment for threats and opportunities (external factors), and the organisational analysis ± the process of analysing a firm 's strengths and weaknesses (internal factors) (Weihrich, 1982). 4. The balanced scorecard Kaplan and Norton (1996) developed the balanced scorecard (BSC) in the early 1990s