Stratgic
Engagement Strategy
Patricia Faussett-Beverly, Megan Cardenas, Tracey Childress, Terry Love, & Cherice Smith
Team B
HRM/552
December 17, 2012
Teresa Mitchell
Engagement Strategy
Level of engagement is especially important now, as organizations face the current global economic downturn. Engagement contributes significantly to an organization’s performance, leading to improvements in service quality, customer satisfaction, and long-term financial results (Poglianich & Antonek, 2009). 1. Performance Management Systems: a. Performance management is the systematic process by which an agency involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals (Byars, 2008, Moynihan and Pandey, 2005 and Harbour, 1997).
The National Performance Management Advisory Commission (2010) b. Performance management includes: i. Planning work and setting expectations, ii. Continually monitoring performance, iii. Developing the capacity to perform, iv. Periodically rating performance in a summary fashion, and v. Rewarding employees for good performance. c. Planning: vi. Planning is setting performance expectations and goals for individuals to direct personal efforts toward achieving organizational objectives. d. Monitoring vii. Monitoring means persistently measuring performance and providing feedback to employees on the progress of set goals to be accomplished. viii. Regulatory requirements for monitoring performance include conducting progress reviews with employees where their performance is compared against elements and standards. e. Developing: ix. Developing in this instance means increasing the capacity to perform through training, giving assignments that introduce new skills or higher levels of responsibility, improving work processes,
Patricia Faussett-Beverly, Megan Cardenas, Tracey Childress, Terry Love, & Cherice Smith
Team B
HRM/552
December 17, 2012
Teresa Mitchell
Engagement Strategy
Level of engagement is especially important now, as organizations face the current global economic downturn. Engagement contributes significantly to an organization’s performance, leading to improvements in service quality, customer satisfaction, and long-term financial results (Poglianich & Antonek, 2009). 1. Performance Management Systems: a. Performance management is the systematic process by which an agency involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals (Byars, 2008, Moynihan and Pandey, 2005 and Harbour, 1997).
The National Performance Management Advisory Commission (2010) b. Performance management includes: i. Planning work and setting expectations, ii. Continually monitoring performance, iii. Developing the capacity to perform, iv. Periodically rating performance in a summary fashion, and v. Rewarding employees for good performance. c. Planning: vi. Planning is setting performance expectations and goals for individuals to direct personal efforts toward achieving organizational objectives. d. Monitoring vii. Monitoring means persistently measuring performance and providing feedback to employees on the progress of set goals to be accomplished. viii. Regulatory requirements for monitoring performance include conducting progress reviews with employees where their performance is compared against elements and standards. e. Developing: ix. Developing in this instance means increasing the capacity to perform through training, giving assignments that introduce new skills or higher levels of responsibility, improving work processes,
References: Anderson, J. (2011). What is equity theory of motivation? Retrieved from https://www.selfdevelopment.net/hypnosis/Motivation-basics/What-is-equity-theory- of-motivation Byars, L Expectancy theory of motivation. (2012). Retrieved from http://www.managementstudyguide.com/expectancy-theory-motivation.htm Fusion, J Harbour, Jerry L. (1997). The Basics of Performance Measurement. Portland, Oregon: Productivity Press. Jardin, N. (2012) Advantages and Disadvantages of a Suggestion Box. Retrieved from http://www.ehow.com/facts_5029964_advantages-disadvantages-suggestion-box.html Jeanty, J. (2012). What Is Motivational Theory in an Organization? Retrieved from http://smallbusiness.chron.com/motivational-theory- organization-15946.html Marketwire (2012, May 21) Moynihan, D. P. & Pandey, S.K. (2005). “Testing How Management Matters in an Era of Government by Performance Management.” Journal of Public Administration Research and Theory, 15(3), 421-439. National Performance Management Advisory Commission. (2010). “A Performance Management Framework for State and Local Government: From Measurement and Reporting to Management and Improving,” June 2010, 1-73. Poglianich, A., & Antonek, M Sarna, V. (2012). How to manage organization culture through reward systems. Retrieved from http://www.vebsar.com/how_to_manage_organization_culture_through_reward_.html Walker, D