Stress in Call Center Sales
METHODS IN BUSSINES RESEARCH
MAY 19
2012
SUBMITTED TO:
SIR RAJA RUB NAWAZ
SUBMITTED BY:
FARHAN ALEE KHAN (+923333314246)
ACKNOWLEDGEMENT
With the name of ALLAH who is most loving and merciful
Praise to Allah, Lord of the creation, the Compassionate, the Merciful, the King of the Judgment day! You alone.
We pray, and to you alone. We pray for help, guide us to straight path, the path of those whom you have favoured, not neither of those who have incurred your wrath, nor of those who gone astray.
We are very thankful to everyone who all supported us, for we have completed our project effectively and moreover on time. We are equally grateful to our instructor Sir “RAJA RUB NAWAZ”. He gave us moral support and guided us in different matters regarding the topic. He had been very sincere with us in every section of our course and has helped us in every possible manner. His words of wisdom will always be remembered, and I am convinced that the knowledge of “Methods of Business Research” that he has imparted would go a long way in helping us all through our professional career.
TABLE OF CONTENTS
ACKNOWLEDGEMENT 2
ABSTRACT: 4
INTRODUCTION: 5
LITERATURE REVIEW: 5
OBJECTIVES: 10
RESEARCH METHODOLOGY: 10
DATA ANALYSIS: 12
FINDINGS: 35
CONCLUSION: 35
LIMITATIONS: 35
QUESTIONNAIRE 36
REFERENCES: 39
STRESS IN CALL CENTER SALES
ABSTRACT:
The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing employment opportunities but also by building confidence in them, but most of the employees are young and they are facing a lot of problems. They work on continuous night shifts, which affect their life balance. Excessive workloads, unreachable targeted sales and creating stress among the employees This study is about stress in call centre sales
MAY 19
2012
SUBMITTED TO:
SIR RAJA RUB NAWAZ
SUBMITTED BY:
FARHAN ALEE KHAN (+923333314246)
ACKNOWLEDGEMENT
With the name of ALLAH who is most loving and merciful
Praise to Allah, Lord of the creation, the Compassionate, the Merciful, the King of the Judgment day! You alone.
We pray, and to you alone. We pray for help, guide us to straight path, the path of those whom you have favoured, not neither of those who have incurred your wrath, nor of those who gone astray.
We are very thankful to everyone who all supported us, for we have completed our project effectively and moreover on time. We are equally grateful to our instructor Sir “RAJA RUB NAWAZ”. He gave us moral support and guided us in different matters regarding the topic. He had been very sincere with us in every section of our course and has helped us in every possible manner. His words of wisdom will always be remembered, and I am convinced that the knowledge of “Methods of Business Research” that he has imparted would go a long way in helping us all through our professional career.
TABLE OF CONTENTS
ACKNOWLEDGEMENT 2
ABSTRACT: 4
INTRODUCTION: 5
LITERATURE REVIEW: 5
OBJECTIVES: 10
RESEARCH METHODOLOGY: 10
DATA ANALYSIS: 12
FINDINGS: 35
CONCLUSION: 35
LIMITATIONS: 35
QUESTIONNAIRE 36
REFERENCES: 39
STRESS IN CALL CENTER SALES
ABSTRACT:
The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing employment opportunities but also by building confidence in them, but most of the employees are young and they are facing a lot of problems. They work on continuous night shifts, which affect their life balance. Excessive workloads, unreachable targeted sales and creating stress among the employees This study is about stress in call centre sales
References: Sharma, R.L Raina. (2011) Job Stress of Call Centre Employees: Shri Guru Ram Rai Institute of Technology & Science, Dehradun March 28, 2011.