Student Resume
Simon Hunt
Call Center resume
KNOWLEDGE OF Customer satisfaction Prequalifying prospects Arranging call backs Switchboard duties Customer service Reception duties Telemarketing Cold calling Resolving problems CAREER OBJECTIVE A committed and well-motivated young person who aspires to hold a position where he will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice, Simon is more than able to offer concise & polite assistance in a phone conversation. He is currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support his employer’s vision. ACADEMIC QUALIFICATIONS Coventry North College Diploma in Business Studies Birmingham South High School Maths English Geography Physics 2011 - 2012 Pass 2008 - 2011 Pass Pass Pass Pass
CALL CENTER SKILLS AQUIRED WHILST STUDYING PERSONAL SKILLS Articulate Prioritising work IT literate Discrete Team player Time management Flexible Detail focused Excellent verbal and written communication skills. Ability to work with minimum supervision in a busy environment. Able to do repetitive tasks accurately over long periods of time. Working knowledge of MS Office software and spreadsheets. Dealing with calls in a highly professional manner. How to act as the first point of telephone contact for a customer. Handling complaints in a diplomatic way. Accurately updating customer records with information. Responding to customers who have special communication needs, such as language difficulties or disabilities. Answering any queries quickly and efficiently. Quickly understanding a callers point of view and to empathise with them. Able to respond and adapt to the needs of all customers. Fully aware of all laws & regulations regarding data protection. Quickly processing information.
KEY COMPETENCIES
SELECTED ACHIVIEVEMENTS Qualified to ITIL Foundation level. Run a blog on how
Call Center resume
KNOWLEDGE OF Customer satisfaction Prequalifying prospects Arranging call backs Switchboard duties Customer service Reception duties Telemarketing Cold calling Resolving problems CAREER OBJECTIVE A committed and well-motivated young person who aspires to hold a position where he will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice, Simon is more than able to offer concise & polite assistance in a phone conversation. He is currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support his employer’s vision. ACADEMIC QUALIFICATIONS Coventry North College Diploma in Business Studies Birmingham South High School Maths English Geography Physics 2011 - 2012 Pass 2008 - 2011 Pass Pass Pass Pass
CALL CENTER SKILLS AQUIRED WHILST STUDYING PERSONAL SKILLS Articulate Prioritising work IT literate Discrete Team player Time management Flexible Detail focused Excellent verbal and written communication skills. Ability to work with minimum supervision in a busy environment. Able to do repetitive tasks accurately over long periods of time. Working knowledge of MS Office software and spreadsheets. Dealing with calls in a highly professional manner. How to act as the first point of telephone contact for a customer. Handling complaints in a diplomatic way. Accurately updating customer records with information. Responding to customers who have special communication needs, such as language difficulties or disabilities. Answering any queries quickly and efficiently. Quickly understanding a callers point of view and to empathise with them. Able to respond and adapt to the needs of all customers. Fully aware of all laws & regulations regarding data protection. Quickly processing information.
KEY COMPETENCIES
SELECTED ACHIVIEVEMENTS Qualified to ITIL Foundation level. Run a blog on how
References: – Available on request. PERSONAL DETAILS Simon Hunt Dayjob Ltd 120 Vyse Street Birmingham B18 6NF England, UK T: 0044 121 638 0026 M: 0044 121 638 0026 E: info@dayjob.com Copyright information - Please read © This student Call Center resume template is the copyright of Dayjob Ltd 2012. Jobseekers may download and use this example for their own personal use to help them create their own unique academic resume. You are most welcome to link to any page on our site www.dayjob.com. However this sample must not be distributed or made available on other websites without our prior permission. For any questions relating to the use of this resume template please email: info@dayjob.com.