Student Satisfaction in University of the Philippines
FORMULATION OF AN INDEX FOR STUDENT SATISFACTION IN THE UNIVERSITY OF THE PHILIPPINES, LOS BAÑOS Sheryll Elaine Solis Rigua
ABSTRACT
This study assessed the indicators and formulated an index for overall satisfaction among UPLB students. Two methods were used in formulating an index for this study, in which nine dimensions were considered. First method is through stepwise regression analysis with Categorical Principal Component Analysis (CATPCA) wherein three tests were used to evaluate the obtained components: eigenvalue criterion, cumulative percent of variance accounted for, and interpretability criterion. The number of variables in the nine dimensions was reduced using CATPCA. Since one criterion was not satisfied in CATPCA, PCA with varimax rotation was employed using the transformed variables obtained in CATPCA. Using Spearman rank order correlation analyses, fifteen variables were identified to be significantly associated to overall satisfaction. Out of the fifteen components identified earlier, regression analysis with optimal scaling resulted to thirteen components with utmost significance in the achievement of satisfaction. Furthermore, using stepwise regression analysis, ten out of the thirteen components were identified to be indicators of satisfaction which are: campus ambiance, performance of the faculty members, performance of the administrative members, variety of groups and organizations and involvement of students, extra-curricular activities and recreational areas, clarity of requirements and availability of courses offered, academic clarity and instruction quality, ease of use and quality of library resources, financial aid and student employment, and rate of expenses. Hence, based on the derived components, the students can be classified as slightly satisfied with a satisfaction index of 0.375. The second method was the procedure used in constructing the Bhutan Gross National Happiness (BGNH) Index in which a sufficiency cutoff equivalent
ABSTRACT
This study assessed the indicators and formulated an index for overall satisfaction among UPLB students. Two methods were used in formulating an index for this study, in which nine dimensions were considered. First method is through stepwise regression analysis with Categorical Principal Component Analysis (CATPCA) wherein three tests were used to evaluate the obtained components: eigenvalue criterion, cumulative percent of variance accounted for, and interpretability criterion. The number of variables in the nine dimensions was reduced using CATPCA. Since one criterion was not satisfied in CATPCA, PCA with varimax rotation was employed using the transformed variables obtained in CATPCA. Using Spearman rank order correlation analyses, fifteen variables were identified to be significantly associated to overall satisfaction. Out of the fifteen components identified earlier, regression analysis with optimal scaling resulted to thirteen components with utmost significance in the achievement of satisfaction. Furthermore, using stepwise regression analysis, ten out of the thirteen components were identified to be indicators of satisfaction which are: campus ambiance, performance of the faculty members, performance of the administrative members, variety of groups and organizations and involvement of students, extra-curricular activities and recreational areas, clarity of requirements and availability of courses offered, academic clarity and instruction quality, ease of use and quality of library resources, financial aid and student employment, and rate of expenses. Hence, based on the derived components, the students can be classified as slightly satisfied with a satisfaction index of 0.375. The second method was the procedure used in constructing the Bhutan Gross National Happiness (BGNH) Index in which a sufficiency cutoff equivalent
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