Study on Balanced Scorecard of Commercial Bank in Performance Management System
ISBN 978-952-5726-00-8 (Print), 978-952-5726-01-5 (CD-ROM) Proceedings of the 2009 International Symposium on Web Information Systems and Applications (WISA’09) Nanchang, P. R. China, May 22-24, 2009, pp. 206-209
Study on Balanced Scorecard of Commercial Bank in Performance Management System
Yansheng Zhang1, Longyi Li2
1,2
South China University of Technology, Guangzhou, China 1 Zhang.ys01@mail.scut.edu.cn 2 lyli@scut.edu.cn
Abstract—Performance management of commercial banks is an important aspect of banking business management. this paper makes study about how to use the Balanced Scorecard as a tool, which is applied to commercial banks performance management system, and points out that it breakthrough the defects in the traditional single application of financial indicators which measures performance. And it raises the value of performance management appraisal system based on the introduction of customer factors, internal business processes, employee learning and growth and financial factors. This paper also makes study about the commercial banks in the performance of the Balanced Scorecard Management System mechanism, the strategy of application, application limitations, and outlook on the future of commercial banking services model based on the above points. Index Terms—Balanced Scorecard, commercial banks, performance management
I. INTRODUCTION The introduction of performance management of commercial banks have some important roles in the commercial banks. Since the Balanced Scorecard was invented in 1990s, it was received a wide range of use and promotion in the global business community, and some of the major international banks have successfully used the Balanced Scorecard, which makes its performance increase greatly. China Domestic banks should learn from successful experience of international large banks, and establish a comprehensive performance evaluation system which meets self-demanding[1]. In recent decades, in the context of constant
Study on Balanced Scorecard of Commercial Bank in Performance Management System
Yansheng Zhang1, Longyi Li2
1,2
South China University of Technology, Guangzhou, China 1 Zhang.ys01@mail.scut.edu.cn 2 lyli@scut.edu.cn
Abstract—Performance management of commercial banks is an important aspect of banking business management. this paper makes study about how to use the Balanced Scorecard as a tool, which is applied to commercial banks performance management system, and points out that it breakthrough the defects in the traditional single application of financial indicators which measures performance. And it raises the value of performance management appraisal system based on the introduction of customer factors, internal business processes, employee learning and growth and financial factors. This paper also makes study about the commercial banks in the performance of the Balanced Scorecard Management System mechanism, the strategy of application, application limitations, and outlook on the future of commercial banking services model based on the above points. Index Terms—Balanced Scorecard, commercial banks, performance management
I. INTRODUCTION The introduction of performance management of commercial banks have some important roles in the commercial banks. Since the Balanced Scorecard was invented in 1990s, it was received a wide range of use and promotion in the global business community, and some of the major international banks have successfully used the Balanced Scorecard, which makes its performance increase greatly. China Domestic banks should learn from successful experience of international large banks, and establish a comprehensive performance evaluation system which meets self-demanding[1]. In recent decades, in the context of constant
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