1.0 Introduction
Communication is the means through which people interact, exchange information and relate to one and other. Communication takes place whenever two or more human beings come into contact with each another and express their ideas, thoughts and feelings. The purpose of the communication is to understand. However, communication is highlighted as a central ingredient in the first stage of potential for conflict. When we think about communication, we tend to associate it with verbal communication (for example, speaking or shouting). Despite of this, more than 80 per cent of communication between people is more on non-verbal communication also can be called as body language (Wesbrock 2000).
The science of body language is a fairly recent study, dating primarily from around 60 years ago, although body language itself is as old as humans. More researchers like psychologists, zoologists, and social anthropologists have conducted detailed research into the components of body language as a part of the larger family had known as non-verbal behavior. In the biblical story of the Towel of Babel, the people of the world come together to build tower that would reach to the heaven. In a single stroke, their efforts came to naught because they were besieged by befuddled communication, resulting in breakdown of coordination. Thus intended message is frequently miscommunicated, misunderstood, misquoted or even missed altogether because of ineffective interpersonal communication skills. Therefore, the ability to effectively communicate with other people is an important skill through the communication, people reach some understanding of each other, learn to like each other, influence one another, build trust, and learn more about themselves and how people perceive them. People who communicate effectively know to interact with others flexibly, skillfully, and responsibly, but without sacrificing their own needs