Summary: Minuteclinic

MinuteClinic, L.L.C.
One CVS Drive
Woonsocket, RI 02895 www.minuteclinic.com Strategy Development

Table of Contents

Chapter 1 – Introduction 3
Chapter 2 – Current Strategy 3
Chapter 3 - Proposed Strategy………….……………………………...…………….5
Chapter 4 – Proposed Metrics. 6
Chapter 5 - Summary 6
Appendix …………………………………………………..………………………….....7

Chapter 1 – Introduction

MinuteClinic is a division of CVS Caremark Corporation, which is the largest pharmacy health care provider in the United States. MinuteClinic launched the first retail health care centers in the United States in 2000 and is the first provider to establish a national presence, with approximately 500 locations across 26 states and the District of Columbia. By creating a
This service delivery strategy is based on enabling easy and convenient access by locating the clinics at high traffic pharmacies, delivering fast and high quality care through streamlined patient diagnostics and protocol based treatment processes, cost effectiveness through trained yet lower cost workforce of Nurse Practitioners and Physician Assistants. The partnership with CVS pharmacies and continuously improving protocols are key enablers for the exponential growth of MC clinics in the past five years.
The stores are located at high traffic pharmacies within CVS system with Walk-in service, seven days a week. The average wait time is limited to 5-10 minutes in most cases. The transferability of services is achieved through the collocation of the Clinics in CVS pharmacy premises. Most of the patients can get their medication prescribed at the clinic from the pharmacy enabling higher flow of volume of transactions per walk in patient. The 5-10 minutess limited service delivery duration is well suited to treat a range of different conditions while maintaining higher
Implementing Electronic Medical Records (EMR) and integrating the IT services with IDS and PCPs will enable MinuteClinic to have an intelligent monitoring of the patient outcomes and enable timely updates to care and triaging protocols. The system will enable the MinuteClinic to improve Pay for Performance measures and capitalize on the macro push for accountable care organizations. The MinuteClinic will be better positioned to enable hospitals and IDS to manage the patients under shared risk and capitation payment methods. Finally, integrating the IT services with patients and family care givers will enable them to develop virtual medical home services and provide care for chronic disease patients at their homes and help them manage their conditions