Virtual Expert
Jack Brown (Business Analyst)
JSB Inc.
Car Accessory Dealership
James S. Black (Company founder)
An entrepreneur with a love for cars.
Abigail Foley (Senior vice president of Business Development)
Reported an increase in customers cancelling their accounts.
Mark Thompson (Business Development Manager)
Prepared proposal for implementing an information system.
Major Business Functions (In JSB)
Manufacturing
Assembling the product, checking for quality, producing bills of materials
Sales and Marketing
Identifying customers, making customers aware of product, and selling the product
Human Resources
Hiring employees, evaluating job performance, enrolling employees in benefits.
Finance and Accounting
Paying creditors, creating financial statements, managing cash accounts
Terms
Information vs Data
(Pg. 13)
Data is raw. Information turns it into something meaningful.
Digital Manufacturing
Digital Manufacturing (DM) systems
DELMIA
Dassault Systemes’ Digital Enterprise Lean Manufacturing Interactive Application (DELMIA)
POS
Point of Sale (POS) systems (E.g. Store registers) Example: MICRO 3700 from MICRO Systems (Pg. 52)
Inventory Management System
Inventory management system (pg. 52)
Mapping Technology
Mapping technology: MapInfo software (E.g. MapInfo Smart Site Solutions) (pg. 52)
Electronic Business / E-Business
(Pg. 56)
Refers to the use of digital technology and the Internet to execute the major business processes in the enterprise.
Electronic Commerce / E-Commerce
(Pg. 56)
The part of e-business that deals with the buying and selling of goods and services over the Internet.
E-Government
(PG. 56)
Refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
For example, citizens in some states can renew their driver’s licenses or apply for