Summary: The Failure Of The Firecontrol Project
The Failure of the FireControl Project
What was the project? * To deliver nine purpose-built --to house the regional control centres to replace the current 46 local control centres. * To deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment) and manage incidents on a national basis. * To support Fire and Rescue Services’ business change, including preparing each Service for new operational processes and policies, staffing and ways of working.
Who did the project? * European Air and Defence Systems (EADS) (now Cassidian) * Previous Experience? * Relied mainly on subcontractors and had no direct experience of supplying emergency services. Why did it fail?
* Project was approved before the initial planning was finalised. * Poor communication between participating parties. * Under estimated the system complexity and costs. * Poor leadership and management. * Inexperienced contractor. How it was identified? * Costs escalating and delayed delivery of project.
Root Definition
X: system to provide a service
Y: deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment)
Z: To centrally manage incidents on a national basis
The Fire Department operated a system to provide a service to manage its operations by using the computer equipment and systems to handle calls, mobilise fire engines in order to centrally manage incidents on a national basis.
CATWOE
C Fire Department
A European Air and Defence Systems (EADS)
T Fire Department -> Centrally managed
W belief that using computer equipment and systems will enable operations to be centrally managed
O Department for Communities and Local Government
E National Audit Office, sub-Contractors
What was the project? * To deliver nine purpose-built --to house the regional control centres to replace the current 46 local control centres. * To deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment) and manage incidents on a national basis. * To support Fire and Rescue Services’ business change, including preparing each Service for new operational processes and policies, staffing and ways of working.
Who did the project? * European Air and Defence Systems (EADS) (now Cassidian) * Previous Experience? * Relied mainly on subcontractors and had no direct experience of supplying emergency services. Why did it fail?
* Project was approved before the initial planning was finalised. * Poor communication between participating parties. * Under estimated the system complexity and costs. * Poor leadership and management. * Inexperienced contractor. How it was identified? * Costs escalating and delayed delivery of project.
Root Definition
X: system to provide a service
Y: deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment)
Z: To centrally manage incidents on a national basis
The Fire Department operated a system to provide a service to manage its operations by using the computer equipment and systems to handle calls, mobilise fire engines in order to centrally manage incidents on a national basis.
CATWOE
C Fire Department
A European Air and Defence Systems (EADS)
T Fire Department -> Centrally managed
W belief that using computer equipment and systems will enable operations to be centrally managed
O Department for Communities and Local Government
E National Audit Office, sub-Contractors