Supply Chain Management
Submitted By:
Anish Agarwal
2012PGP010
Mohit Dhami
2012PGP070
Poulomi Pal
2012PGP078
Sukshit Kapur
2012PGP097
Vineet Jain
2012PGP061
Submitted By:
Anish Agarwal
2012PGP010
Mohit Dhami
2012PGP070
Poulomi Pal
2012PGP078
Sukshit Kapur
2012PGP097
Vineet Jain
2012PGP061
IRCTC-CATERING SUPPLY CHAIN
ANALYSIS AND SUGGESTIONS
FINAL REPORT
Table of Contents EXECUTIVE SUMMARY 3 The Mission of IRCTC 3 The Business activities of IRCTC includes 3 OBJECTIVES OF CATERING POLICY 4 DESIRED SERVICE OFFERING 4 SERVICE QUALITY DIMENSIONS 4 MAJOR QUALITY INITIATEVES BY IRCTC 5 IRCTC CATERING PROFILE 5 Food products catered by IRCTC: 6 THE SUPPLY CHAIN OF IRCTC CATERING SERVICE 7 CURRENT STATUS AND CAPACITY OF IRCTC 8 SWOT ANALYSIS OF IRCTC 9 GAPS IDENTIFIED VIA FISH BONE ANALYSIS 10 CHALLENGES & AREAS OF IMPROVEMENT 11 TRAIN DELAYS AND RELATED FOOD PROBLEMS 13 QUALITY AND SERVICE LEVEL PROBLEM 13 RECOMMENDATIONS 14
EXECUTIVE SUMMARY
The Indian Railways is availed by 25 million people each day and the IRCTC caters to most of them. The most common problems faced in the Indian Railways is the delay in the scheduling of the trains. As a result there is either a shortage or excess of food supplied by the caterer. Numerous complaints about the quality of food has also been received. Through this research, we plan to identify the weak links existing in the existing system and suggest recommendations for the improvement of the same. Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways was incorporated on 27th September, 2009. It started its full-fledged operations with effect from 1st August, 2001. Since its first year of incorporation, it has been a profit-making & dividend paying company. It has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and
Anish Agarwal
2012PGP010
Mohit Dhami
2012PGP070
Poulomi Pal
2012PGP078
Sukshit Kapur
2012PGP097
Vineet Jain
2012PGP061
Submitted By:
Anish Agarwal
2012PGP010
Mohit Dhami
2012PGP070
Poulomi Pal
2012PGP078
Sukshit Kapur
2012PGP097
Vineet Jain
2012PGP061
IRCTC-CATERING SUPPLY CHAIN
ANALYSIS AND SUGGESTIONS
FINAL REPORT
Table of Contents EXECUTIVE SUMMARY 3 The Mission of IRCTC 3 The Business activities of IRCTC includes 3 OBJECTIVES OF CATERING POLICY 4 DESIRED SERVICE OFFERING 4 SERVICE QUALITY DIMENSIONS 4 MAJOR QUALITY INITIATEVES BY IRCTC 5 IRCTC CATERING PROFILE 5 Food products catered by IRCTC: 6 THE SUPPLY CHAIN OF IRCTC CATERING SERVICE 7 CURRENT STATUS AND CAPACITY OF IRCTC 8 SWOT ANALYSIS OF IRCTC 9 GAPS IDENTIFIED VIA FISH BONE ANALYSIS 10 CHALLENGES & AREAS OF IMPROVEMENT 11 TRAIN DELAYS AND RELATED FOOD PROBLEMS 13 QUALITY AND SERVICE LEVEL PROBLEM 13 RECOMMENDATIONS 14
EXECUTIVE SUMMARY
The Indian Railways is availed by 25 million people each day and the IRCTC caters to most of them. The most common problems faced in the Indian Railways is the delay in the scheduling of the trains. As a result there is either a shortage or excess of food supplied by the caterer. Numerous complaints about the quality of food has also been received. Through this research, we plan to identify the weak links existing in the existing system and suggest recommendations for the improvement of the same. Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways was incorporated on 27th September, 2009. It started its full-fledged operations with effect from 1st August, 2001. Since its first year of incorporation, it has been a profit-making & dividend paying company. It has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and