1. Increasing sales: Obtain repeat business
Increase product availability
Provide desired product features
for example, better manufacturing flow mgt can result in higher sales and healthier margins through consistent availability of products that meet customers’ specific needs.
2. Reduce cost of good sold: reduce direct labor and materials
Improve manufacturing process
3. Reduce total expenses: reduce packaging, reduce damage and handling.
Non-munufacturing expenses also can be reduced through improved manufacturing flow mgt. A responsive manufacturing process leads to better order fill rates and orders shipped complete.
4. Reduce inventory: reduce component, WIP and finished goods inventory.
Manufacturing flexibility accommodates demand with less inventory obsolescence.
5. Reduce other current assets: reduce accounts receivable through faster payment.
6. Reduce fixed assets: improve asset utilization and rationalization.
· 8 processes in GSCF framework.
Customer relationship management;
Supplier relationship management;
Customer service management;
Demand management;
Order fulfillment;
Manufacturing flow management;
Product development and commercialization;
Returns management;
· 3 examples of criteria a company might use to segment their customers.
1. Profitability; 2. Growth potential; 3. Volume; 4. Competitive positioning issues; 5. Access to market knowledge; 6. Market share goals.
· List 3 Things Company can do to improve their flexibility to respond to unforeseen demand.
1. Introduce postponement. 2. Introduce agile manufacturing practices. 3. Standardize parts. 4. Multi-source. 5. Reduce leadtimes. 6. Pool inventory. 7. Stratify customers. 8. Implement VMI.
· How