In June, 2008, Australian supermarket giant Woolworth, has been exposed that provide contaminated lambs to their customers (www.recalls.gov.au). Woolworths now has a shopping centre in almost every metropolitan and regional centre of Australia and offer food to millions of customers nationwide. This event may cause a large-range negative influence to public health and have a huge damage to this company brand reputation. Therefore, how to improve the meat supply chain management to satisfy consumer expectation and prevent such event occurs again, should be a big question to Woolworth and other meat retailers. It is suggested that these meat retailers could enhance their supply chain management through the following practices: adopting continually quality improvement methods, building long-term partnership with suppliers and operating business ethically.
The Overview
Meat is an important source of human diet and has significant effect on public health. In both the United Kingdom and Australia, total meat and poultry consumption is stable increase in last 30 years (Watson, 1994, p. 25) while it has been referred to as the food item in which customer confidence decreased most during recent decades (Becker, et al. 1998). Customers expect purchasing good quality products derived from healthy animals raised in a healthy environment, to be natural, fresh tasting and nutritious (Kennedy et al. 2004, p. 122). However, corporations fail to satisfy this expectation. The meat production and consumption is under heavy criticism in the last decade (Verbeke, 2000, p. 522).
Supply management may be able to help companies out of the hot water. Effective meat supply chain management could improve the product quality to meet the customers’ demand and bring
References: Cohen, S & Roussel, J, 2005, pp.148-149, Strategic supply chain management: the five disciplines for top performance, New York, McGraw-Hill Evans, J, R & Lindsay, W, M, 2005, pp.128-132, The Management and Control of Quality, Australia, Thomson Fiona, E, The benefits of partnership for OD and HR, Strategic HR Review, Vol.6, No. 4, 2007, pp.32-35 George, R, T, Business Ethics, 2006, pp.49-53, New Jersey, Pearson Prentice Hall Jennings, C (2007), Get Lean to See Productivity Soar, Quality Progress, Vol.40, No.8, pp.50-57 Lyson, K & Farrington, B, Purchasing and Supply Chain Management, 2006, pp.223-224, 656-662, Sydney, Pearson Prentice Hall Manning, L, Baines, R & Chadd, S, Benchmarking the Poultry Meat Supply Chain, Benchmarking: an International Journal, Vol Moir, L, What do We Mean by Corporate Social Responsibility, Corporate Governance, Vol. 1, No.2, 2001, pp.16-22 Mousavi, A & Sarhadi, M, Tracking and Traceability in the Meat Processing Industry: a Solution, British Food Journal, Vol Taylor, D, H, Strategic Considerations in the Development of Lean Agri-food Supply Chains, a case study of the UK pork sector, Supply Chain Management: An International Journal, Vol. 11, No. 3, 2006, pp. 271-280