Preview

Sustainable Development and Tourism Destination Management of Hot Springs Hotels in Taiwan

Powerful Essays
Open Document
Open Document
5744 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Sustainable Development and Tourism Destination Management of Hot Springs Hotels in Taiwan
Research Paper | What destination competitiveness should a hot springs hotel in Taiwan have for sustainable development? | | | | Submitted by: Chun-Hung, Yu (John) Student No.: 10137238 Submitted Date: Week12 (18/10/2010) Lecturer: Dr Julie Nyanjom Unit Code: Hospitality Enterprise MBA 5701 Monday: 13:30~16:30 | | |

Abstract:
Recently, more and more hot springs hotels in Taiwan have been built around attractions in order to take advantage of the business opportunity derived from attractions. Nevertheless, under a highly competitive environment, retaining competitive advantages and further developing sustainably is an essential but challenging lesson for hot springs hotels. This paper seeks to find out what the most considerable competitiveness a Taiwanese hot springs hotel should own so as to achieve the aim of sustainable development. Moreover, the concepts of the hot springs tourism in Taiwan, destination competitiveness, tourist satisfaction and sustainable development are discussed in the article. The research method used here is a comprehensive analysis with the secondary data sourced from a variety of research papers about destination competitiveness. In this paper, all study factors for sustainable development are derived from three aspects, which are tourism destination resources and attractions, tourist destination environments and tourist destination strategies. The result is expected to find out not only the significance of destination competitiveness for the hot springs tourism sector but also the determinants that are able to benefit the sustainable development. Overall, the safety and security of hot springs bathing is the most considerable issue for both hotels and customers. Additionally, the government should set effective policies and plans to manage the development of hot springs resources so as to assist the hot springs industry to have an



References: Andriotis, K., Agiomirgianakis, G., & Mihiotis, A. (2008). Measuring tourist satisfaction: A factor-cluster segmentation approach Alhroot, A., & Alalak, B. (2010). An evaluation of the main critical success factors of tourist destination marketing Ariwa, E., & Syvertsen, C. (2010). Informatization of economic growth in the health-tourism Industry in Montenegro using insights from regionalization Beawuchi, E., Nwachukwu, C., & Nworuh, G. (2010). Natural resource management: An option for sustainable development in Nigeria Black, G. (2010). A social marketing approach for De-marketing sex tourism. The business Review, Cambridge, 15(2), 33-41. Calantone, R., & Vickery, S. (2009). Special topic forum on using archival and secondary data sources in supply chain management research Cheng, J., Chen, C., & Liu, C. (2009). A study of management efficiency for international resort hotels in Taiwan Gavin, E. (1995). Marketing, sustainable development and international tourism. International Journal of Contemporary Hospitality Management, 7(7), 20-26. Gruescu, R., Nanu, R., & Tanasie, A. (2009). Human resources development and ICT contribution to the tourist destination competitiveness Harris, H. (2001). Content analysis of secondary data: A study of courage in managerial decision making Hofferth, S.L. (2005). Secondary data analysis in family research. Journal of Marriage and Family, 67(4), 891-907. Huang, H-H., & Chiu, C-K. (2006). Exploring customer satisfaction, trust and destination loyalty in tourism Huybers, T., & Bennett, J. (2003). Environmental management and the competitiveness of nature-based tourism destinations Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel Industry: the role of customer satisfaction and image Khadaroo, A., & Seetanah, B. (2007). Research note: Does transport infrastructure matter in overall tourism development? Evidence from a sample of island economies Lee, B., & Wicks, B. (2010). Tourism technology training for destination marketing organisations (DMOs): Need-based content development Lee, C., & Hsueh, H. (2010). Green Industry’s sustainable development and government’s motivation strategy Lee, C., & King, B. (2009). A determination of destination competitiveness for Taiwan’s hot springs tourism sector using the Delphi technique, Journal of Vacation Marketing, 15(3), 243-257 Lee, Y., & Chen, C. (2010). Examining and comparing the competitiveness of tourism Industry in Cambodia and Taiwan: An assessment from professionals Lee, Y-H., & Chen, T-L. (2006). A Kano two-dimensional quality model in Taiwan’s hot springs hotels service quality evaluations Meng, F., Tepanon, Y., & Uysal, M. (2008). Measuring tourist satisfaction by attribute and Motivation: The case of a natura-based resort Mochizuki, Y., & Fadeeva, Z. (2010). Competences for sustainable development and sustainability: Significance and challenges for ESD Nardi, M., & Wilks, J. (2007). Tourist water safety: Surf life saving initiatives for the Japanese inbound market Nicoll, L.H., & Beyea, S.C. (1999). Using secondary data analysis for nursing research. Pentecost, A., Jones, B., & Renaut, R.W. (2003). What is hot springs? Canadian Journal of Earth Sciences, 40(11), 1443-1446. Richter, L.K., & Richter, W.L. (1999). Ethics challenges: Health, safety and accessibility in international travel and tourism Robinson, K. (2003). Tourism: It’s about managing competitiveness, too. International Trade Forum, (1), 17-19. Staley, S.R. (2006). Sustainable development in American planning: A critical appraisal. Torres, E.N., & Kline, S. (2006). From satisfaction to delight: A model for the hotel Industry. International Journal of Contemporary Hospitality Management, 18(4), 290-301. Welford, R., & Ytterhus, B. (2004). Sustainable development and tourism destination management: A case study of the Lillehammer region, Norway Wu, W., Hsiao S., & Tsai, C. (2008). Forecasting and evaluating the tourist hotel Industry performance in Taiwan based on Grey theory Yang, C., & Lu, W-M. (2006). Performance benchmarking for Taiwan’s international tourist hotels Taiwan Hot Spring Map. [n.d.]. Retrieved October, 2010, from the Sinotour Web site: http://sinotour.com/tourguide/hotspring

You May Also Find These Documents Helpful

  • Best Essays

    15. Wood, R. C. & Brotherton, B. (2008). The SAGE Handbook of Hospitality Management. SAGE Publications Ltd.…

    • 2455 Words
    • 10 Pages
    Best Essays
  • Satisfactory Essays

    The Subway Story

    • 5528 Words
    • 23 Pages

    Pizam, A. 2005. International encyclopedia of hospitality management . s. l.: Butterworth-Heinemann. ISBN 0750659963, 9780750659963…

    • 5528 Words
    • 23 Pages
    Satisfactory Essays
  • Powerful Essays

    Telfer, E. 2000. a Philosophical Perspective, In: study module of Queen Margaret University College, ‘Contemporary Issues in Hospitality Management, HM129, MBA Hospitality Version 3, Edition 2006, p.11.…

    • 3083 Words
    • 13 Pages
    Powerful Essays
  • Powerful Essays

    “Today, tourism is one of the largest and dynamically developing sectors of external, economic activities. Its high growth and development rates, considerable volumes of foreign currency inflows, infrastructure development, and introduction of new management and educational experience actively affect various sectors of economy, which positively contribute to the social and economic development of a country as a whole”. (Mirbabyev, B.;Shagazatova, M.)…

    • 4066 Words
    • 17 Pages
    Powerful Essays
  • Powerful Essays

    Peter J. Harris, (1995), A development strategy for the hospitality operations management curriculum, International Journal of Contemporary Hospitality Management, Volume 7 Number 5 pp. 29-32 Pizam A., & Ellis T., (1999), Customer satisfaction and its measurement in hospitality enterprises, International Journal of Contemporary Hospitality Management, Volume 11 Number 7 pp. 326-339. Reichheld, F., Aspinall, K. (1994), "Building high-loyalty business systems", Journal of Retail Banking, Vol. 15 No.4, pp.21-9. Reuland, R., Coudrey, J., Fagel, A (1985), "Research in the field of hospitality", International Journal of Hospitality Management, Vol. 4 pp.141-6.. Sasser, W.E., Olsen, R.P., Wyckoff, D.D. (1978), Management of Service Operations, Allyn & Bacon, Boston, MA cited in Johns N, & Lee-Ross (1996), Strategy, risk and decentralization in hospitality operations, International Journal of Contemporary Hospitality Management, Volume 8 Number 2 1996 pp. 14-16. Scheuing, E.E. (1995), Creating Customers for Life, Productivity Press, Portland, OR., Sehwall, L., DeYong, C. (2003), "Six sigma in health care", International Journal of Health Care Quality Assurance, Vol. 16 No.6, pp.1-5. Shams, H., Hales, C. (1989), "Once more on ‘goods’ and ‘services’: a way out of the conceptual jungle", Quarterly Review of Marketing, Vol. 14 No.3, . Snee, R.D., Hoerl, R. (2003), Leading Six Sigma, Prentice-Hall, Upper Saddle River, NJ, . Vavra, T.G (1997), Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs, ASQ Quality Press, . Verma R., & Thompson G. M., (1999), Managing service operations based on customer preferences, International Journal of Operations & Production Management, Volume 19 Number 9 pp. 891-908 Waxer, C. (2004), "Is six sigma just for large companies? What about small companies?", available at: www.isixsigma.com/library/content WTO (1985), Identification and Evaluation of those Components of Tourism Services which have a Bearing on Tourist Satisfaction and which can be Regulated, and State Measures to Ensure Adequate Quality of Tourism Services, World Tourism Organization, Madrid, .…

    • 5517 Words
    • 23 Pages
    Powerful Essays
  • Best Essays

    Journal of Tourism Research 2, 97-118 (2000); Ruys, H. and Wei, S., ref. 1 above.…

    • 4615 Words
    • 19 Pages
    Best Essays
  • Powerful Essays

    School of Hospitality Management, The Pennsylvania State University, University Park, Pennsylvania, USA Published online: 15 Oct 2010.…

    • 8899 Words
    • 36 Pages
    Powerful Essays
  • Powerful Essays

    Department of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Received 28 March 1998; accepted 3 September 1998…

    • 10790 Words
    • 44 Pages
    Powerful Essays
  • Powerful Essays

    Mr Jenny Young

    • 5730 Words
    • 23 Pages

    O’Fallon, M.J., & Rutherford, D.G. (2011). Hotel Management and Operations, (5th ed.). United States of America: John Wiley & Sons, Inc.…

    • 5730 Words
    • 23 Pages
    Powerful Essays
  • Powerful Essays

    Hotel Industry

    • 6607 Words
    • 27 Pages

    Diane, C. (2011) HVS International Journal. Hospitality FF & E Purchasing, Retrieved November 12th, 2011 from http://www.hvs.com/emails/journals/alis/hospitalityff&e.htm…

    • 6607 Words
    • 27 Pages
    Powerful Essays
  • Best Essays

    Crick, Anne P., and Andrew, Spencer. "Hospitality quality: new directions and new challenges." International Journal of Contemporary Hospitality Management 23, no. 4, (2011): 463-478.…

    • 4648 Words
    • 15 Pages
    Best Essays
  • Satisfactory Essays

    Motivation in Hospitality

    • 344 Words
    • 2 Pages

    Today, travel- and tourism- related activities have become a major contributor to global economic development, providing employment and improving the quality of life for local residents. An increasing number of countries rely on tourism for rising income (Youell, 1998). Especially, some countries have seen travel and tourism as strategic industry including China, where tourism developed with the following conditions: first, China is rich in tourism resources; second, rapidly economic raised support the tourism industry; third, positive government policies bring the good benefit for tourism (Lew et al, 2003). Furthermore, the beginning of this year, China Tourism Research Institute (CTRI) forecasted that the growth revenue in tourism industry of China will rise by 14% (CHINANEW, 2010). And by 2020, China will become the world’s leading tourism destination exceed traditional destination such as France, Spain and the United States (Lew et al, 2003).…

    • 344 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    The hotel industry has become very competitive and there is need to attract and retain customers on a regular basis. The hotel industry is fragmented and the dynamics in demand changes for hotel services have led to variations in the prices charged to the customers seeking such services. Initially, the hotel industry practitioners were more focused on accumulating more revenue to reap profitability on a short-term. This did not integrate the position of the customers in the revenue management process. However, increased research in the area of revenue management within the industry has revealed that hoteliers can maximize on their profits and at the same time enhance customer relations, thus leading to customer loyalty. As such, there has been a widespread shift from the traditional revenue management practice to a contemporary value-based approach in which the customers are integrated in the practice to enhance loyalty and boost revenue, even in long-term. Though some gaps still exist and the approach has not penetrated the global market, the trend witnessed from the meta-analysis of the relevant research literature material is positive and worth promoting. Several research…

    • 3949 Words
    • 16 Pages
    Best Essays
  • Powerful Essays

    Most people have experienced the hospitality industry. The industry is vast, and constantly changing to meet customer expectations. It is also a very diverse industry, ranging from stays in a five-star hotel to meals in a fast-food outlet.…

    • 22250 Words
    • 89 Pages
    Powerful Essays
  • Powerful Essays

    Chris Robinson, J. Christopher Holloway, (1995), pg. 25. Marketing for tourism. 3rd ed. Singapore: Singapore Publishers.…

    • 2027 Words
    • 9 Pages
    Powerful Essays

Related Topics