Swot Analysis of a manager of a fast food shop

(A) SWOT Analysis:

Strengths –

Years of experience working, managing and owning a fast food restaurant
Good communication skills with customers
Friendly attitude with customers and staff
Being able to mentor staff as I have years of experience in this field

Weaknesses –

Health problems
Fatigue
I have to look after my family which includes young children personally sometimes causing me to work less

Opportunities –

To franchise and own more fast food shops
I’m close to staff which I think my competitors might lack

Threats – My staff might not be motivated enough if I work less
Less time working means that I will get less customer feedback and less time to communicate with them

(B) Skills Audit

My key skills are communicating with customers and satisfying them. I also have leadership skills, which enable me to guide and motivate the staff to perform better and be nicer to customers. Years of experience also help me decide how to deal with different members of staff and how to motivate them.

There are gaps in my skills such as my stress levels. I get stressed pretty easily and fatigue catches up too in a few hours of work. I can sometimes tend to be short tempered which might affect my mood at times and cause others to misunderstand me. Also, expressing my emotions correctly can also be seen as a vital gap.

(C) Evaluation of my Strengths and Weaknesses -

Years of managing and owning a fast food restaurant certainly has its benefits. I know what customers like and what they might not like and the kind of service they like to be provided with. I tend to have good communication skills with both the customers and staff, which tend to be imperative too. Being friendly with the customers encourages them to come to my shop more often. I make sure me and my staff act friendly with them and provide them with the best possible service. I understand how to