Syllabus
THE UNIVERSITY OF HONG KONG
FACULTY OF BUSINESS AND ECONOMICS
School of Business
BUSI0023A Operations and Quality Management /
IIMT3635A Operations Management
I. Information on Instructor
Instructor: Dr. Lee Hsiao-Hui
Email: hhlee@hku.hk
Office: KK Leung Building Rm 814
Phone: 3917-1082
Consultation times: by appointment
Course Page: MOODLE
Pre-requisites: Please refer to the Description for Undergraduate Courses
Textbook: Anupindi, R., S. Chopra, S. D. Deshmukh, J. A. Van Mieghem, and E. Zemel, Managing
Business Process Flow, (3rd Edition, Pearson New International Edition)
Supplementary materials:
“Kristen's Cookie Co. (A1),” Harvard Business Case 686093-PDF-ENG. Published 1986, revised
2006. https://cb.hbsp.harvard.edu/cbmp/product/686093-PDF-ENG.
“Introduction to the Theory and Practice of Yield Management,” by Netessine and Shumsky,
INFORMS Transactions on Education, 3(1), 2002, pp. 34-44.
II. Course Description and Objectives
Course Description:
Operations Management studies how firms actually produce products and services. Operations are concerned with the management of the processes that convert inputs into outputs. Effective operations management involves managing people, equipment, and other resources. In the typical business organization the majority of the costs and controllable assets are managed by the operations function. Thus, this discipline–with the techniques, procedures and knowledge it encompasses – is a vital segment of business activity.
It is becoming increasingly clear that a firm’s competitive advantage lies in part in its ability to capture knowledge about how to do things in its processes. This course cover a set of techniques that were designed to help people understand operations processes and then improve processes
whether those processes are administrative, manufacturing, product design, or service processes.
Although the origins of the techniques we will discuss in this course come from applications of engineering design
FACULTY OF BUSINESS AND ECONOMICS
School of Business
BUSI0023A Operations and Quality Management /
IIMT3635A Operations Management
I. Information on Instructor
Instructor: Dr. Lee Hsiao-Hui
Email: hhlee@hku.hk
Office: KK Leung Building Rm 814
Phone: 3917-1082
Consultation times: by appointment
Course Page: MOODLE
Pre-requisites: Please refer to the Description for Undergraduate Courses
Textbook: Anupindi, R., S. Chopra, S. D. Deshmukh, J. A. Van Mieghem, and E. Zemel, Managing
Business Process Flow, (3rd Edition, Pearson New International Edition)
Supplementary materials:
“Kristen's Cookie Co. (A1),” Harvard Business Case 686093-PDF-ENG. Published 1986, revised
2006. https://cb.hbsp.harvard.edu/cbmp/product/686093-PDF-ENG.
“Introduction to the Theory and Practice of Yield Management,” by Netessine and Shumsky,
INFORMS Transactions on Education, 3(1), 2002, pp. 34-44.
II. Course Description and Objectives
Course Description:
Operations Management studies how firms actually produce products and services. Operations are concerned with the management of the processes that convert inputs into outputs. Effective operations management involves managing people, equipment, and other resources. In the typical business organization the majority of the costs and controllable assets are managed by the operations function. Thus, this discipline–with the techniques, procedures and knowledge it encompasses – is a vital segment of business activity.
It is becoming increasingly clear that a firm’s competitive advantage lies in part in its ability to capture knowledge about how to do things in its processes. This course cover a set of techniques that were designed to help people understand operations processes and then improve processes
whether those processes are administrative, manufacturing, product design, or service processes.
Although the origins of the techniques we will discuss in this course come from applications of engineering design