Syllabus SOM467 Spring 2015 Rev 21 1
Department of Systems and Operations Management
SOM 467 – Quality Management and Control
Class Number 08591
Instructor
Textbook
Spring 2015
Room Juniper Hall Juniper Hall 1202
Kaveh Houshmand Azad
Department of Systems and Operations Management
Office Hours: Friday 5-5:50 PM, and by appointment
Faculty E-mail: Kaveh.Houshmand@csun.edu
The Handbook for Quality Management- Thomas Pyzdek, Paul Keller. Mc Graw Hill
Course Packet
Lecture notes for some sessions will be available from the instructor.
Course
Description
The course provides and interdisciplinary approach that blends management principles, Quality concepts and philosophies, Supply Chain Management, Process Improvement Methodologies
(such as Lean and Six Sigma), and modern quality topics applied in the global environment.
Course
Learning
Objectives
1- Students should develop the foundation of understanding various quality systems and management concepts that are part of a service or manufacturing organization.
2- Students will make practical and theoretical linkage between the theory and implementation of quality tools.
3- Students will develop a practical approach for initiating quality total quality to achieve organizational excellence.
4- Students will develop a project on implementation of quality management tools in a business or a community setting.
Course Proposed Plan
Revision 1
SOM467 (Quality Management and Control) - Page 1 of 4
Week 1
01/23/20
15
Introductions to the instructor, class members and the course
Week 2
01/31/20
15
Week 3
02/06/20
15
Week 4
02/13/20
15
Organizational Structures, Quality Function,
Approaches To Quality, Customer Focused
Organization*
Strategic Planning, Understanding Customer
Expectations and Needs, Benchmarking,
Organizational Assessment
Introduction to Process Control
Week 5
02/01/20
15
Project Introduction and AssignmentIntroduction to Process Control
Week 6
02/27/20
15
Process Control (Continued)*
Pyzdek/Keller – Chapter 9
Week 7
SOM 467 – Quality Management and Control
Class Number 08591
Instructor
Textbook
Spring 2015
Room Juniper Hall Juniper Hall 1202
Kaveh Houshmand Azad
Department of Systems and Operations Management
Office Hours: Friday 5-5:50 PM, and by appointment
Faculty E-mail: Kaveh.Houshmand@csun.edu
The Handbook for Quality Management- Thomas Pyzdek, Paul Keller. Mc Graw Hill
Course Packet
Lecture notes for some sessions will be available from the instructor.
Course
Description
The course provides and interdisciplinary approach that blends management principles, Quality concepts and philosophies, Supply Chain Management, Process Improvement Methodologies
(such as Lean and Six Sigma), and modern quality topics applied in the global environment.
Course
Learning
Objectives
1- Students should develop the foundation of understanding various quality systems and management concepts that are part of a service or manufacturing organization.
2- Students will make practical and theoretical linkage between the theory and implementation of quality tools.
3- Students will develop a practical approach for initiating quality total quality to achieve organizational excellence.
4- Students will develop a project on implementation of quality management tools in a business or a community setting.
Course Proposed Plan
Revision 1
SOM467 (Quality Management and Control) - Page 1 of 4
Week 1
01/23/20
15
Introductions to the instructor, class members and the course
Week 2
01/31/20
15
Week 3
02/06/20
15
Week 4
02/13/20
15
Organizational Structures, Quality Function,
Approaches To Quality, Customer Focused
Organization*
Strategic Planning, Understanding Customer
Expectations and Needs, Benchmarking,
Organizational Assessment
Introduction to Process Control
Week 5
02/01/20
15
Project Introduction and AssignmentIntroduction to Process Control
Week 6
02/27/20
15
Process Control (Continued)*
Pyzdek/Keller – Chapter 9
Week 7