Systems Implementation And Operation
Systems Implementation and
Operation
10.1
Learning Objectives
Describe the process of coding, testing and converting an
10.2
organizational information system
Discuss four installation strategies
Direct
Parallel
Single location
Phased installation
Describe the deliverables for documenting the system and for training and supporting the users
Compare the many modes available for organizational system training, including self-training and electronic performance support systems
Discuss the issues of providing support to end users
Discuss system implementation failure
Explain four types of maintenance
Describe several factors that influence the cost of maintaining an information system
System Implementation and
Maintenance
Seven major activities
Coding
Testing
Installation
Documentation
Training
Support
Maintenance
Purpose
10.3
To convert final physical system specifications into working and reliable software
To document work that has been done
To provide help for current and future users
The Process of Coding,
Testing and Installation
Coding
Physical design specifications are turned into working computer code
Testing
Tests are performed using various strategies
Testing can be performed in parallel with coding
Installation
10.4
Process during which the current system is replaced by the new system
The Process of Documenting the System,
Training Users and Supporting Users
Two audiences for documentation
10.5
The information systems personnel who will maintain the system throughout its productive life The people who will use the system as part of their daily lives
The Process of Documenting the System,
Training Users and Supporting Users
Deliverables
Documentation
System documentation
User documentation
User training plan
Classes
Tutorials
User training modules
Training materials
Computer-based training aids
User support plan
Help desk
On-line help
Bulletin
Operation
10.1
Learning Objectives
Describe the process of coding, testing and converting an
10.2
organizational information system
Discuss four installation strategies
Direct
Parallel
Single location
Phased installation
Describe the deliverables for documenting the system and for training and supporting the users
Compare the many modes available for organizational system training, including self-training and electronic performance support systems
Discuss the issues of providing support to end users
Discuss system implementation failure
Explain four types of maintenance
Describe several factors that influence the cost of maintaining an information system
System Implementation and
Maintenance
Seven major activities
Coding
Testing
Installation
Documentation
Training
Support
Maintenance
Purpose
10.3
To convert final physical system specifications into working and reliable software
To document work that has been done
To provide help for current and future users
The Process of Coding,
Testing and Installation
Coding
Physical design specifications are turned into working computer code
Testing
Tests are performed using various strategies
Testing can be performed in parallel with coding
Installation
10.4
Process during which the current system is replaced by the new system
The Process of Documenting the System,
Training Users and Supporting Users
Two audiences for documentation
10.5
The information systems personnel who will maintain the system throughout its productive life The people who will use the system as part of their daily lives
The Process of Documenting the System,
Training Users and Supporting Users
Deliverables
Documentation
System documentation
User documentation
User training plan
Classes
Tutorials
User training modules
Training materials
Computer-based training aids
User support plan
Help desk
On-line help
Bulletin