Table 10.1 Job description
B628 Table 10.1 Job description
Post title Operations Support Analyst
Location and department Bristol, Planning & Control
Reports to Head of Planning & Control
Summary of role Ensure Factory System set-ups function correctly and client data is processed accurately and on time. Record and report all problems encountered and ensure their resolution. Monitor clients’ schedules, prioritise release of work to Production and ensure the work is completed on time.
Specific responsibilities Involvement in all aspects of technical support including networks, desktop, UNIX administration, backups, disaster recovery, internal/external interfaces, security and software, Help Desk support.
Monitor clients’ schedules for all incoming transmissions and ensure all scheduled jobs are processed correctly.
Escalate file processing failures via ICMS for investigation and communicate the failure with client and/or Client Services Representative.
Monitor Master Server log, report and track all issues. Process and release Sample Request and End to End test files as required.
Complete all new and change requests for client set up in Factory including new Corps, Plan Templates and Custom Plans.
Complete all new and change requests for client set up in Factory such as Plan Templates and Custom Plans.
Prioritise release of work to the shop floor ensuring client data sign off instructions and any other mailing requirements are met, and ensure that correct DOD is assigned.
Proactive involvement in any special projects on an ad hoc basis as and when required.
Attend and comply with all training.
Undertake other work time to time as requested by the Team Leader.
References
The Open University (2012) B628/BZX628. Managing 1: Organisations and people, Module Activities, Milton Keynes, The Open University.
Post title Operations Support Analyst
Location and department Bristol, Planning & Control
Reports to Head of Planning & Control
Summary of role Ensure Factory System set-ups function correctly and client data is processed accurately and on time. Record and report all problems encountered and ensure their resolution. Monitor clients’ schedules, prioritise release of work to Production and ensure the work is completed on time.
Specific responsibilities Involvement in all aspects of technical support including networks, desktop, UNIX administration, backups, disaster recovery, internal/external interfaces, security and software, Help Desk support.
Monitor clients’ schedules for all incoming transmissions and ensure all scheduled jobs are processed correctly.
Escalate file processing failures via ICMS for investigation and communicate the failure with client and/or Client Services Representative.
Monitor Master Server log, report and track all issues. Process and release Sample Request and End to End test files as required.
Complete all new and change requests for client set up in Factory including new Corps, Plan Templates and Custom Plans.
Complete all new and change requests for client set up in Factory such as Plan Templates and Custom Plans.
Prioritise release of work to the shop floor ensuring client data sign off instructions and any other mailing requirements are met, and ensure that correct DOD is assigned.
Proactive involvement in any special projects on an ad hoc basis as and when required.
Attend and comply with all training.
Undertake other work time to time as requested by the Team Leader.
References
The Open University (2012) B628/BZX628. Managing 1: Organisations and people, Module Activities, Milton Keynes, The Open University.
References: The Open University (2012) B628/BZX628. Managing 1: Organisations and people, Module Activities, Milton Keynes, The Open University.