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Talisha Swot Analysis Paper

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Talisha Swot Analysis Paper
Strengths:

- Talisha executes on the strong intro.

- She is quick to offer the client an empathetic acknowledgment regarding the cancellation notice he received.

- After the client explains that he was referred by the Closing Team to talk to us, Talisha begins digging into the client's concerns.

- Great execution of the strong close!

Opportunities:

- Offer a conference call. (5:05) The client asks for "verification from you folks (QL)..." that his hoi agent will be paid on the date Talisha advises. Talisha misses the opportunity to offer a conference call at that moment, in order to promote a one call resolution and take complete ownership. The HOI agent calls in and speaks with another Advocate moments later.

- Relevant and effective

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