Tanglewood Case 6
MGMT 364
Tanglewood Case Study 6
1. Develop a detailed selection plan for this position. In this case, you should determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case, and fitting the selection measures into the plan format as shown in Exhibit 8.2 in the book. The current selection methods are the experience check, education check, Marshfield Applicant Exam, and the Retail Knowledge Test. Do not include the current interview as part of the selection plan.
Selection Plan Format for Managerial Position at Tanglewood
Major KSAO Category
Necessary
for selection?
Y/N
EdC
ExC
MAE
RKT
1. Communication skills
Y
X
X
2.Knowledge of organizational policies and regulations
N
-
-
-
-
3. Decision making judgment/skills
Y
X
X
4. Managerial skills
Y
X
5. Customer service experience and knowledge
Y
X
X
X
6. Reasoning abilities
Y
X
X
7. Knowledge of personal management regulations
Y
X
X
8. Knowledge of retail management: policies and practices
Y
X
X
X
9. Technical knowledge
N
-
-
-
-
10. Strategic abilities. Ability to develop solutions to complex conflicts.
Y
X
X
11. Skill in interpreting and analyzing financial data and performing financial operations.
Y
X
X
X
EdC = Education check; ExC = Experience Check; MAE= Marshfield Applicant Exam; RKT = Retail Knowledge Test
3. Develop initial interview questions. Staffing services believes that a half-hour interview will be appropriate, with about 3 minutes per interview question. They would like 5 behavioral interview questions and 5 situational interview questions. Each interview question should have a very specific KSAO target as shown in the example.
Behavioral Questions:
1. Tell me about a time when you had to make a decision that benefitted the company, but went against your personal values.
2. Tell me about a time you had to go
Tanglewood Case Study 6
1. Develop a detailed selection plan for this position. In this case, you should determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case, and fitting the selection measures into the plan format as shown in Exhibit 8.2 in the book. The current selection methods are the experience check, education check, Marshfield Applicant Exam, and the Retail Knowledge Test. Do not include the current interview as part of the selection plan.
Selection Plan Format for Managerial Position at Tanglewood
Major KSAO Category
Necessary
for selection?
Y/N
EdC
ExC
MAE
RKT
1. Communication skills
Y
X
X
2.Knowledge of organizational policies and regulations
N
-
-
-
-
3. Decision making judgment/skills
Y
X
X
4. Managerial skills
Y
X
5. Customer service experience and knowledge
Y
X
X
X
6. Reasoning abilities
Y
X
X
7. Knowledge of personal management regulations
Y
X
X
8. Knowledge of retail management: policies and practices
Y
X
X
X
9. Technical knowledge
N
-
-
-
-
10. Strategic abilities. Ability to develop solutions to complex conflicts.
Y
X
X
11. Skill in interpreting and analyzing financial data and performing financial operations.
Y
X
X
X
EdC = Education check; ExC = Experience Check; MAE= Marshfield Applicant Exam; RKT = Retail Knowledge Test
3. Develop initial interview questions. Staffing services believes that a half-hour interview will be appropriate, with about 3 minutes per interview question. They would like 5 behavioral interview questions and 5 situational interview questions. Each interview question should have a very specific KSAO target as shown in the example.
Behavioral Questions:
1. Tell me about a time when you had to make a decision that benefitted the company, but went against your personal values.
2. Tell me about a time you had to go