1. Understand the context and principles of internal quality assurance.
1.1 Explain the functions of internal quality assurance in learning and development.
Credibility –
Centres must comply with standards set by awarding bodies for delivery of qualifications and keep an auditable track of all systems to provide evidence of competency. Once verification has taken place, the assurer acts as guarantor that the national standards have been met.
The reputation of a centre is paramount to providing on-going numbers and business growth, any negative experiences and reports will affect a learner or employer’s decision when looking for a suitable provider.
Successful quality assurance will ensure that the level of achievement of learners is consistent and fair which in turn will uphold credibility of the provision.
By monitoring practice, quality assurance will ensure that all assessors are behaving in an appropriate manner in the community and that there are systems in place for employers, learners and other professionals to seek advice and guidance for any issues.
Solid and auditable records of practice will give reassurance to awarding bodies and funding agencies that provision is monitored in line with best practice and that there are procedures in place to address issues.
Ensuring quality –
Quality across all provision relates to initial assessment, communications, planning and feedback and overall assessment. A key role of quality assurance is checking all processes and practices are of a consistent high standard. This takes place through live verification, sampling evidence and complete portfolios, standardisation activities, meetings and interviewing.
Live verification of assessors helps identify strengths and competency of assessors. Quality assurers have the opportunity to see assessment in practice and provide feedback to the assessor which should