Team Engagement

Engagement: Transforming Difficult Relationships at Work by Lee Bolman and Joan Gallos (2016) is the manager's essential primer for dealing with difficult people and managing your team. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. This book offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The book introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress, weigh you down, undermine your confidence, leave chaos in their wake, and cause a disproportionate