Teamwork, Collaboration, and Conflict Resolution
Running head: COMMUNICATION
Communication
University of Phoenix
Teamwork, Collaboration, and Conflict Resolution
SOC/110
Ken West
Feb 17, 2010
Communication The way in which people communicate is as varied as the languages spoken throughout the world. People cannot just exchange a few words, there must be an understanding and acceptance of these variations or there will be a breakdown in the communication process. This is shown in the interactions between men and women, people of different cultures and even when exposed to a new environment. Verbal communication is the form that is most easily recognized. People can hear and see this form of communication without even physically experiencing a part of the conversation. When a person is sitting in a room and two people outside of that room are speaking that person can hear them and in one’s mind imagine what that conversation looks like. This does not mean that verbal communication is the most used form.
Nonverbal communication is used constantly. People use it to show their opinions on political matters, whether or not a particular restaurant sounds good or if the dress one’s wife is wearing makes her look fat. Nonverbal communication can go much further in expressing one’s needs, feeling, and wants to another person. If a person is taken to Germany and is ignorant to the German language that person would be able to obtain food, a place to sleep, and many of the other basic requirements needed to survive. Many of the expressions and gestures one can make are universal. If one points to their left wrist, one is asking the time. If one puts their hand to their mouth in a drinking or eating fashion, then those actions are conveyed to the other person. “Examples of nonverbal messages which actually take the place of verbal messages are shaking a clenched fist, a look of disgust, shaking the head in disbelief, a look of contempt, rolling the eyes, a deep sigh and tone of voice. All of these can tell a
Communication
University of Phoenix
Teamwork, Collaboration, and Conflict Resolution
SOC/110
Ken West
Feb 17, 2010
Communication The way in which people communicate is as varied as the languages spoken throughout the world. People cannot just exchange a few words, there must be an understanding and acceptance of these variations or there will be a breakdown in the communication process. This is shown in the interactions between men and women, people of different cultures and even when exposed to a new environment. Verbal communication is the form that is most easily recognized. People can hear and see this form of communication without even physically experiencing a part of the conversation. When a person is sitting in a room and two people outside of that room are speaking that person can hear them and in one’s mind imagine what that conversation looks like. This does not mean that verbal communication is the most used form.
Nonverbal communication is used constantly. People use it to show their opinions on political matters, whether or not a particular restaurant sounds good or if the dress one’s wife is wearing makes her look fat. Nonverbal communication can go much further in expressing one’s needs, feeling, and wants to another person. If a person is taken to Germany and is ignorant to the German language that person would be able to obtain food, a place to sleep, and many of the other basic requirements needed to survive. Many of the expressions and gestures one can make are universal. If one points to their left wrist, one is asking the time. If one puts their hand to their mouth in a drinking or eating fashion, then those actions are conveyed to the other person. “Examples of nonverbal messages which actually take the place of verbal messages are shaking a clenched fist, a look of disgust, shaking the head in disbelief, a look of contempt, rolling the eyes, a deep sigh and tone of voice. All of these can tell a
References: Jones, T. S., & Remland, M. S. (1993, January 1). NONVERBAL COMMUNICATION AND CONFLICT ESCALATION: AN ATTRIBUTION-BASED MODEL. International Journal of Conflict Management, 4(2), 119-137. Nydell, M. K. (2005). Understanding Arabs: A Guide For Modern Times (4th ed.). Boston, MA: Intercultural Press. Tannen, D. (1991). You Just Don 't Understand: Women and Men in Conversation (1st ed.). New York: Ballantine Books.