Technology and Integrated Operation Systems and Designing Goods and Services
MOUNT KENYA UNIVERSITY
(MOMBASA CAMPUS)
MBA 613: OPERATIONS MANAGEMENT
TOPIC: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS
AND DESIGNING GOODS AND SERVICES
Submitted to: Mr. PAUL ODHIAMBO
Submitted By: Name | Adm/No. | Signature | Geoffrey K. Rono | MBA/MSA/11/00008 | | Musyoka Fredrick Mwendwa | MBA/MSA/11/00032 | | Monica WangariKiburu | MBA/MSA/11/00019 | | Mutunga Eric | MBA/MSA/11/00025 | | Muna Abdalla Haji | MBA/MSA/11/00026 | | Abraham Wekesa | MBA/MSA/11/00010 | | Robert Mbogo | MBA/MSA/11/00015 | | Kiprop Korat | ELD/B/MBA/111/00152 | |
October 7th, 2012
Table of Contents 1.0 Technology and integrated operation 2 1.1 Operation/Management System 2 1.2 Factory as a system 2 1.3 Operations Management (OM) 2 1.4 Integrated Operating System (IOS) 2 1.5 Why management systems should be integrated 3 1.6 Role of technology 3 1.7 Information Technology (IT) 3 1.8 Application of technology in current business situations 3 1.9 Benefits of Technology in IOS 4 1.10 Challenges of Technology in IOS 4 2.0 designing goods and services 4 2.1 Design 4 2.2 Design Issues 5 2.3 Design sequence 5 2.4 Considerations in product decision 5 2.5 Product design 6 2.6 Defining the product 6 2.7 Service design Principles 6 2.8 Service process 7 2.9 Documents for services 8 2.10 Challenges in the design of services 8 3.0 Conclusion 8 4.0 References 8
Q1: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS AND DESIGNING GOODSAND SERVICES
Technology and integrated operation
Operation/Management System
This is the system that establishes policy and objectives and ensures the objectives are achieved. It has six common elements namely: * Policy * Planning * Implementation and Operation * Performance Assessment * Improvement - USING FEEDBACK FOR IMPROVEMENT * Management Review - IMPROVE ON THE POLICIES Factory as a system
(MOMBASA CAMPUS)
MBA 613: OPERATIONS MANAGEMENT
TOPIC: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS
AND DESIGNING GOODS AND SERVICES
Submitted to: Mr. PAUL ODHIAMBO
Submitted By: Name | Adm/No. | Signature | Geoffrey K. Rono | MBA/MSA/11/00008 | | Musyoka Fredrick Mwendwa | MBA/MSA/11/00032 | | Monica WangariKiburu | MBA/MSA/11/00019 | | Mutunga Eric | MBA/MSA/11/00025 | | Muna Abdalla Haji | MBA/MSA/11/00026 | | Abraham Wekesa | MBA/MSA/11/00010 | | Robert Mbogo | MBA/MSA/11/00015 | | Kiprop Korat | ELD/B/MBA/111/00152 | |
October 7th, 2012
Table of Contents 1.0 Technology and integrated operation 2 1.1 Operation/Management System 2 1.2 Factory as a system 2 1.3 Operations Management (OM) 2 1.4 Integrated Operating System (IOS) 2 1.5 Why management systems should be integrated 3 1.6 Role of technology 3 1.7 Information Technology (IT) 3 1.8 Application of technology in current business situations 3 1.9 Benefits of Technology in IOS 4 1.10 Challenges of Technology in IOS 4 2.0 designing goods and services 4 2.1 Design 4 2.2 Design Issues 5 2.3 Design sequence 5 2.4 Considerations in product decision 5 2.5 Product design 6 2.6 Defining the product 6 2.7 Service design Principles 6 2.8 Service process 7 2.9 Documents for services 8 2.10 Challenges in the design of services 8 3.0 Conclusion 8 4.0 References 8
Q1: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS AND DESIGNING GOODSAND SERVICES
Technology and integrated operation
Operation/Management System
This is the system that establishes policy and objectives and ensures the objectives are achieved. It has six common elements namely: * Policy * Planning * Implementation and Operation * Performance Assessment * Improvement - USING FEEDBACK FOR IMPROVEMENT * Management Review - IMPROVE ON THE POLICIES Factory as a system
References: 1) Business Process Re-engineering Assessment Guide, United States General Accounting Office, May 1997. 2) Business efficiency: IT can help paint a bigger picture, Financial Times, featuring Ian Manocha, Lynne Munns and Andy Cross 3) www.bsieducation.org/standardsinaction