Technology Delivers at Fedex
Introduction
Organizational technology is the foundation that builds successful companies across the world. FedEx has used and will continue to use technology as a catalyst to promote growth in a continually changing global business environment. Team A will explore and define FedEx’s plans to use emerging technology to sustain and/or gain market share. This study will identify how the organization deploys current technology, performs value chain analysis, manages change, develops social contracts, and approaches global challenges.
About FedEx
FedEx is a network of companies that provides specialized shipping, global trade, supply chains and information services to its customers. The organization’s service area includes 220 countries and territories including every address in the United States while employing more than 270,000 people worldwide. (FedEx Facts, 2007) FedEx Corporation has a global headquarters in Memphis, Tennessee that leads the operating companies bearing the FedEx name worldwide including FedEx Express and Home Delivery, FedEx Ground, FedEx Freight, FedEx Kinko’s and Print Services, FedEx National LTL, FedEx Custom Critical, FedEx Trade Networks and FedEx Supply Chain Services. (X Facts, 2007)
The 670 plus aircraft in operation at 375 airports worldwide demonstrates the size of the FedEx network. In addition, more than 70,000 motorized vehicles that operate to support company express, ground, freight, and expedited delivery service. Customer base includes 15 million unique visitors monthly (What is unique about the visitors and what are they visiting?), three million package-tracking requests daily, and 15 million packages shipped via FedEx Ship Manager monthly. FedEx has built the business by providing exceptional customer service. This is reiterated in the company’s mission statement below.
(About FedEx History, 2007)
“FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation,
Organizational technology is the foundation that builds successful companies across the world. FedEx has used and will continue to use technology as a catalyst to promote growth in a continually changing global business environment. Team A will explore and define FedEx’s plans to use emerging technology to sustain and/or gain market share. This study will identify how the organization deploys current technology, performs value chain analysis, manages change, develops social contracts, and approaches global challenges.
About FedEx
FedEx is a network of companies that provides specialized shipping, global trade, supply chains and information services to its customers. The organization’s service area includes 220 countries and territories including every address in the United States while employing more than 270,000 people worldwide. (FedEx Facts, 2007) FedEx Corporation has a global headquarters in Memphis, Tennessee that leads the operating companies bearing the FedEx name worldwide including FedEx Express and Home Delivery, FedEx Ground, FedEx Freight, FedEx Kinko’s and Print Services, FedEx National LTL, FedEx Custom Critical, FedEx Trade Networks and FedEx Supply Chain Services. (X Facts, 2007)
The 670 plus aircraft in operation at 375 airports worldwide demonstrates the size of the FedEx network. In addition, more than 70,000 motorized vehicles that operate to support company express, ground, freight, and expedited delivery service. Customer base includes 15 million unique visitors monthly (What is unique about the visitors and what are they visiting?), three million package-tracking requests daily, and 15 million packages shipped via FedEx Ship Manager monthly. FedEx has built the business by providing exceptional customer service. This is reiterated in the company’s mission statement below.
(About FedEx History, 2007)
“FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation,
References: About FedEx, (2007). FedEx Mission. Retrieved online May 2, 2007 from http://www.fedex.com/us/about/today/mission.html About FedEx History, (2007) About FedEx, (2007). Technological Innovation at FedEx. Retrieved May 3, 2007, from http://www.fedex.com/hu/about/overview/innovation.html#2 FedEx, (2005). The Purple Promise Web Site. Retrieved May 19, 2007 from http://purplepromise.van.fedex.com/purplepromise/ FedEx Careers (2007) FedEx Code of Business Conduct and Ethics. Retrieved May 19, 2007 from http://www.fedex.com/us/about/today/history/?link=4#12 FedEx Facts, (2007) FedEx Freight adds technology. (Transportation: Trucking). (May 2006). In Traffic World, 270, p24 (1). Retrieved May 02, 2007, from InfoTrac OneFile. FedEx Ground Steps to Bluetooth and GPRS Wireless. (Nov 2004). In eWeek, pNA. Retrieved May 02, 2007, from Academic OneFile. Goldberg, Matt (1997). How FedEx Runs on Time. Retrieved May 3, 2007, from http://www.fastcompany.com/online/08/minm8.html How Greater Access is Changing the World The Value Chain, (2007). Strategic Management. Retrieved May 3, 2007, from http://www.netmba.com/strategy/value-chain/ The Wireless Nation. (Multi-channel Retailing, September 2006). In Chain Store Age, 82, p4C (1). Retrieved May 02, 2007, from Academic OneFile.