Assumptions about our Company
We are FedEx the world 's largest multinational express transportation company.
Problem Statement of FedEx HR Department
Currently in FedEx, we have only paper-based programs to bring out the best in our stuff. We want to make all our paper-based programs to automated programs to ensure that our employees are optimally maximized, so that they can deliver impeccable Service to our clients who will give us the Profit necessary for FedEx to be successful.
The manual programs we have are Awards Program and IDEADay Program. We want to boost our employee satisfaction, morale and engagement in the most effective and efficient way.
About USPS
USPS is a postal service company with an employee size of 707,000 employees located in 80 geographically distributed HR (Human Resources) offices.
Summary of the USPS Case Study
This case study discusses how USPS recognizes employees’ efforts and how USPS provides every employee with equal, readily available and transparent access to information and opportunities in an efficient and effective manner.
1.0 Problem Statement of USPS
USPS HR Offices were doing things old-school way - paper-based programs for managing employee satisfaction and responding to their requests, which proved inconsistency and ineffectiveness. This pressured the USPS HR Organization to streamline operations to reduce costs and administrative burdens and thus explored the option of electronic HR suite (eHR).
Objectively, the eHR suite is expected to raise the HR performance of the USPS in several ways: improve the current awarding program, make collaboration easier among employees, and create an automated efficient and fair way to reassign employees and enhance information accessibility regarding benefits among all levels of employees.
2.0 USPS’s e-Solutions (the 4 Programs)
In aligned to USPS objectives mentioned above, USPS developed and automated four programs: the eAwards
References: http://www.shrm.org/about/foundation/products/documents/hr%20tech%20epg-%20final.pdfhttp://www.shrm.org/about/foundation/products/documents/hr%20tech%20epg-%20final.pdf http://healthinsight.org/Internal/REC_Event_Resources/Breakout_Session_1_Readiness_and_Workflow(Track%20A).pdf http://www.saperion.com/solutions/hr-records/