Technology has played a large role in UPS’s ability to expand and grow to serve globally in more than 200 countries and territories. UPS relies on several technologies to gain a competitive advantage against rival companies. The company streamlines processes by utilization of bar- code scanning systems, wireless networks, a mainframe computer, a portable computing device, software products and the internets.
The technologies uses in UPS are:
1. UPSnet
It is a global electronic data communication network that provides an information processing pipeline for international package processing and delivery.
2. DIAD
Using a handheld computer device called a DIAD [Delivery Information Acquisition Device], the driver electronically captures information about each package, including the time of delivery and even the signature of the person receiving the package. This information is transmitted via cellular telephone from the package car to UPS computers, where it is available for customers to trace their packages or verify proof of delivery.
3. UPS – Online- Tools
UPS allows customers to download, free of charge, electronic tools [APIs, that is, Application Program Interface] which are:
* UPS Tracking: Both the shipper and recipient of a package can track the status of the package directly from the UPS website. Information available from the tracking system includes location of the package on its journey from the shipper to recipient and estimated time of delivery of the package. * UPS Rates and Service Selection: A tool that allows a customer to estimate the cost of sending a package. The customer enters the size and weight of the package, pickup and drop- off locations and requested service type then a quotation is provided for the cost of sending the package. * UPS Time in Transit: Customers can use this tool to estimate the ground transportation time for sending packages from the