Telkomsel Organizational Design
1. Executive Summary
The aim of this assignment is to determine better understanding in organization behaviour of PT Telekomunikasi Selular (Telkomsel). As a national-wide cellular telecommunication provider, Telkomsel in which the shareholders consist of two companies, which is PT Telekomunikasi Indonesia and Singapore Telecom Mobile, was the first telecommunications service provider that offers a 3G service. Its structure is developed as a divisional structure that consists of Directorate of Finance, Directorate of Commerce, Directorate of Operations and Directorate of Planning and Development. These divisions are divided again into several functions. The general type of culture in Telkomsel is constructive. Other is from its working facilities, well-designed office space and high-speed internet that provided by Telkomsel. It values employee satisfaction and customer loyalty over corporate profits. For Telkomsel, employees come first, because if the employees satisfied, they will dedicate their work for the customer. The customer service officers are well trained and friendly. Employees were encouraged to be friendly and work closely to exceed customer expectation. Telkomsel also reinforce its employees by given a variety of performance and service-based awards. Every year, Telkomsel will celebrate its birthday and conduct a nation-wide company gathering for its employees in the same time. These recognizitions are not far away from Telkomsel effort to keep maintaining and motivating its employees. Each division also conduct employee gathering every year resulting better communication and work-relationship within the division. Other main condition that also motivate the employees is the career path system that offered by Telkomsel. Looking at Telkomsel’s well managed organization, there is not much organization conflicts that could arises or emerge within the company. Telkomsel is already in the correct culture by focusing its organizational identity on people
The aim of this assignment is to determine better understanding in organization behaviour of PT Telekomunikasi Selular (Telkomsel). As a national-wide cellular telecommunication provider, Telkomsel in which the shareholders consist of two companies, which is PT Telekomunikasi Indonesia and Singapore Telecom Mobile, was the first telecommunications service provider that offers a 3G service. Its structure is developed as a divisional structure that consists of Directorate of Finance, Directorate of Commerce, Directorate of Operations and Directorate of Planning and Development. These divisions are divided again into several functions. The general type of culture in Telkomsel is constructive. Other is from its working facilities, well-designed office space and high-speed internet that provided by Telkomsel. It values employee satisfaction and customer loyalty over corporate profits. For Telkomsel, employees come first, because if the employees satisfied, they will dedicate their work for the customer. The customer service officers are well trained and friendly. Employees were encouraged to be friendly and work closely to exceed customer expectation. Telkomsel also reinforce its employees by given a variety of performance and service-based awards. Every year, Telkomsel will celebrate its birthday and conduct a nation-wide company gathering for its employees in the same time. These recognizitions are not far away from Telkomsel effort to keep maintaining and motivating its employees. Each division also conduct employee gathering every year resulting better communication and work-relationship within the division. Other main condition that also motivate the employees is the career path system that offered by Telkomsel. Looking at Telkomsel’s well managed organization, there is not much organization conflicts that could arises or emerge within the company. Telkomsel is already in the correct culture by focusing its organizational identity on people