Term Paper
MOI
MOI UNIVERSITY
SCHOOL OF INFORMATION SCIENCES
DEPARTMENT OF INFORMATION TECHNOLOGY
NAME: TANUI MAGDALENE
REG NO: IS/1032/09
COURSE: ICT MANAGEMENT
COURSE CODE: INS 433
PRESENTED TO: DR .BII
TASK: CAT 2
DATE: 27th JUNE 2013
QUESTION: Discuss ISO’s quality principle.
As a manager which of the principle is above would guide you in IT management.
Definition of Quality Management Principle:
A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders A principle is a fundamental truth or law and therefore quality management principles are the fundamental truth or laws that form the basis of quality management.
These principles have been identified to facilitate the achievement of quality objectives and form the foundation for effective quality management. The table below describes each of the principles as they are currently defined in ISO 9000:2005. Use this as a more effective means of conducting a Gap Analysis than simply looking at the requirements. For a condensed version use our unique Self Assessment Tool. Both tools will enable you to establish the gap between where your QMS is today and where it needs to be to meet the intent of ISO 9000:2008. Also among the resources opposite is a detail list of what you would expect to find happening in an organization that had adopted the 8 QM principles. This is key to understanding.
Introduction
The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO
MOI UNIVERSITY
SCHOOL OF INFORMATION SCIENCES
DEPARTMENT OF INFORMATION TECHNOLOGY
NAME: TANUI MAGDALENE
REG NO: IS/1032/09
COURSE: ICT MANAGEMENT
COURSE CODE: INS 433
PRESENTED TO: DR .BII
TASK: CAT 2
DATE: 27th JUNE 2013
QUESTION: Discuss ISO’s quality principle.
As a manager which of the principle is above would guide you in IT management.
Definition of Quality Management Principle:
A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders A principle is a fundamental truth or law and therefore quality management principles are the fundamental truth or laws that form the basis of quality management.
These principles have been identified to facilitate the achievement of quality objectives and form the foundation for effective quality management. The table below describes each of the principles as they are currently defined in ISO 9000:2005. Use this as a more effective means of conducting a Gap Analysis than simply looking at the requirements. For a condensed version use our unique Self Assessment Tool. Both tools will enable you to establish the gap between where your QMS is today and where it needs to be to meet the intent of ISO 9000:2008. Also among the resources opposite is a detail list of what you would expect to find happening in an organization that had adopted the 8 QM principles. This is key to understanding.
Introduction
The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO
References: www.iso.org Nederpelt, Peter van (2012). Object-oriented Quality and Risk Management (OQRM). A practical and generic method to manage quality and risk. MicroData. ISBN 978-1-291-037-35-7. Rose, Kenneth H. (July, 2005). Project Quality Management: Why, What and How. Fort Lauderdale, Florida: J. Ross Publishing. p. 41. ISBN 1-932159-48-7.