Tesco Change Management
LSC
TECHNOLOGY MANAGEMENT IN INFORMATION AGE
CHANGE MANAGEMENT
TESCO SELF CHECK OUT MACHINES
S. SAEED
Table of Contents
Executive Summery 1.0 UK RETAIL I DUSTRY 1.1 TESCO 1.1a Tesco’s Competitors 1.1b SELF CHECK OUT MACHINES 2.0 CHA GE MA AGEME T 3.0 Types of Organizational Change 3.1a Incremental change 3.1b Transformational change 3.1c Strategic change 4.0 TRIGGERS OF CHA GE 4.1a Internal triggers 4.1b External triggers 5.0 PLA I G & MA AGI G CHA GE 5.1a Force Field Model 5.1b Continuous Change Process Model 5.1c Emergent Approach 5.1d Kotter’s Model 6.0 RESISTA CE TO CHA GE: 6.1 Causes of Resistance 6.1a Low Tolerance to change 6.1b Employee Resistance to change 6.1c The Shock of the new 7.0 ORGA ISATIO AL A AYSIS 7.1a Threat of new entrants 7.1b Power of Suppliers 7.1c Power of Buyers 7.1d Threat of Substitutes 7.1e Rivalry 7.2 SWOT Analysis 7.2a Strengths 7.2b Weaknesses 7.2c Opportunities 7.2d Threats 8.0 What Caused the Change in Tesco 8.1a Creation of Value for Customer 8.1b Growing customer base 8.1c Technological Innovation 8.1d Competition 8.1e Cost of Labour 8.2 Type of Change 1 2 2 2 3 4 4 5 5 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 10 10 11 11 11 12 12 12 12 12 13 13 13 13 13 14 14
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8.2a The Process 9.0 Benefits of Self Check out in Tesco 9.1a Increase in Sales 9.1b Cost Effectiveness 9.1c Customer Satisfaction 10.0 Conclusion 11.0 Recommendation References Appendix
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Executive Summary
The UK Retail Industry is the largest and most competitive industry. Tesco is an international retailer and the leading supermarket in the UK. It controls 31.6% of the UK’s market share. Its main rivals are ASDA, Sainsbury’s and Morrison’s.
In every organization there are macro and micro environmental factors that influence its decisions and operations. SWOT, PEST and Porters five forces are used to analyse the industry to gain competitive advantage. Tesco differentiated itself by introducing Self checkout in 2003 in
TECHNOLOGY MANAGEMENT IN INFORMATION AGE
CHANGE MANAGEMENT
TESCO SELF CHECK OUT MACHINES
S. SAEED
Table of Contents
Executive Summery 1.0 UK RETAIL I DUSTRY 1.1 TESCO 1.1a Tesco’s Competitors 1.1b SELF CHECK OUT MACHINES 2.0 CHA GE MA AGEME T 3.0 Types of Organizational Change 3.1a Incremental change 3.1b Transformational change 3.1c Strategic change 4.0 TRIGGERS OF CHA GE 4.1a Internal triggers 4.1b External triggers 5.0 PLA I G & MA AGI G CHA GE 5.1a Force Field Model 5.1b Continuous Change Process Model 5.1c Emergent Approach 5.1d Kotter’s Model 6.0 RESISTA CE TO CHA GE: 6.1 Causes of Resistance 6.1a Low Tolerance to change 6.1b Employee Resistance to change 6.1c The Shock of the new 7.0 ORGA ISATIO AL A AYSIS 7.1a Threat of new entrants 7.1b Power of Suppliers 7.1c Power of Buyers 7.1d Threat of Substitutes 7.1e Rivalry 7.2 SWOT Analysis 7.2a Strengths 7.2b Weaknesses 7.2c Opportunities 7.2d Threats 8.0 What Caused the Change in Tesco 8.1a Creation of Value for Customer 8.1b Growing customer base 8.1c Technological Innovation 8.1d Competition 8.1e Cost of Labour 8.2 Type of Change 1 2 2 2 3 4 4 5 5 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 10 10 11 11 11 12 12 12 12 12 13 13 13 13 13 14 14
23
8.2a The Process 9.0 Benefits of Self Check out in Tesco 9.1a Increase in Sales 9.1b Cost Effectiveness 9.1c Customer Satisfaction 10.0 Conclusion 11.0 Recommendation References Appendix
14 15 15 16 16 17 17 18 20
24
Executive Summary
The UK Retail Industry is the largest and most competitive industry. Tesco is an international retailer and the leading supermarket in the UK. It controls 31.6% of the UK’s market share. Its main rivals are ASDA, Sainsbury’s and Morrison’s.
In every organization there are macro and micro environmental factors that influence its decisions and operations. SWOT, PEST and Porters five forces are used to analyse the industry to gain competitive advantage. Tesco differentiated itself by introducing Self checkout in 2003 in