Test Bank for Managing Quality Integrating the Supply Chain 5th Edition by Foster

Managing Quality: Integrating the Supply Chain, 5e (Foster)
Chapter 1 Differing Perspectives on Quality

1) Which of the following is not one of Garvin's "definitions" of quality?
A) transcendent
B) value-based
C) manufacturing-based
D) user-based
E) cost-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality

2) According to Garvin's ________ definition of quality, quality is something that is intuitively understood but nearly impossible to communicate, such as beauty or love.
A) value-based
B) manufacturing-based
C) user-based
D) product-based
E) transcendent
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality

3) According to Garvin's ________ definition of quality, quality is found in the components and attributes of a product.
A) manufacturing-based
B) value-based
C) user-based
D) transcendent
E) product-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality

4) Garvin's ________ definition of quality states that if the customer is satisfied, the product has good quality.
A) product-based
B) user-based
C) value-based
D) manufacturing-based
E) transcendent
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality
5) According to Garvin's ________ definition of quality, quality is conformance to the design specifications.
A) transcendent
B) manufacturing-based
C) user-based
D) product-based
E) value-based
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality

6) Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?
A)