The 5Q Model: The Study Of Therapeutic Communication

Therapeutic communication facilitates the nurse client relationship and fulfills the purpose of nursing as defined in the study of Stuart and Laraia (1998). Health care providers should teach, heal, validate, offer reflection and shape how patients are cared for. It is also revealed in the study of Mortazavi et al. (2009) that better understanding of patient behavior and their medical needs in general helps in increasing patient satisfaction in particular. The quality and utility of any assessment tool is only as good as the clinician’s ability to thoroughly focus on the patient. This means listening empathically, believing and legitimizing the patient’s pain, and understanding to the best of her ability and capability what the patient might be experiencing. A healthcare empathic understanding of the patient’s pain experience and accompanying symptoms confirm that there is a genuine interest in the patient as a
Making an accurate pain assessment and management is what a nurse can do to help the patient view themselves as able to perform the promised service dependably.
The study of (Hussain & Rehman, 2012) revealed interesting results for patient satisfaction regarding the 5Q model of the service quality, trust and reputation. Meanwhile 5Q model was used for service quality, which composes quality of object, quality of process, quality of infrastructure, quality of interaction and quality of atmosphere. Out of five dimensions, two gave positive effect and three gave no effect result by the patient for their satisfaction from the Umeå hospital. Trust gave no effect result, whereas reputation gave positive effect result by the patient for their satisfaction from the Umeå hospital.